Jake Hillstrom Email and Phone Number
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Develop individuals and design experiences to deliver company strategy.I'm an "HR outlier," which means I treat the People function as a strategic role (not a cost center), I focus on maximizing assets (over minimizing liabilities), and I focus on the employee-company relationship (rather than human capital). This approach creates a people-first, business-oriented culture - the ideal performance, engagement, and retention environment!I'm passionate about great culture, and my business-minded but "human" approach to the People function makes all the difference. You should care because my approach makes me better at my job:APPROACH:• Capitalize on People Potential.• Create Intentional, Purpose-Driven Culture.• Operationalize Improvement (Insight, Experiment, Lead, Empower).• Design Employment Like a Product. FOCUSED OUTCOMES: • Maximized Performance.• Decreased Regrettable Turnover.• Improved Engagement.• Increased Manager Effectiveness (the key).___________________________________CAREER SUMMARY & HIGHLIGHTS• Strategic People Operations Leader, implemented the People/HR function for three organizations from the ground up.• Improved engagement by 10-15% through effective acculturation practices, actionable data insights, and empowering management, driving alignment with the company's mission and values.• Influential coach & partner adept at recognizing nuances and navigating complex situations while amplifying trust.• Reduced time-to-hire by 40-50% while establishing new hire quality metrics.• Strategically aligned hiring engagement needs resulting in a 3-22% reduction in average voluntary turnover, championing a "systems thinking mindset" across the organization.• Led the creation of diverse, purpose-driven, and enjoyable workplaces, elevating the company's culture as a competitive edge.• Designed world-class people teams and cultures like a product, setting the organization apart as an employer-of-choice through innovative employment practices.
Basemakers
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Director Of People OperationsBasemakers Aug 2023 - PresentAustin, Tx, Us -
People Business PartnerPinnacle Quality Insight Feb 2022 - Mar 2023Sandy, Ut, Us(Industry: SaaS healthtech, employee engagement and customer feedback solutions for senior care.)Re-aligned culture with the mission (after the culture shock of the COVID-19 pandemic) while modernizing the company's people practices: 1) Elevate our cultural attributes and let them define us. 2) Engage leadership in personally understanding and leading their teams to drive impact. 3) Begin operating as an accountable, cohesive leadership team to gain traction towards company objectives. 4) Generate feedback, data-driven solutions to enhance culture changes while keeping the best of who we are.ACHIEVEMENTS:• Led Senior Leadership in company growth and cultural development plan, increasing headcount by 40% in 1 year (from 45 to 63) across multiple states (UT, TN, ME, FL, TX, CA, CT, PA, MI).• Achieved 91% increase in new hire retention (1 year, from 32% to 61%) through feedback-driven onboarding experiences, optimized talent acquisition and onboarding practices.• Established company operating rhythm and meaningful acculturation, fostering connection to the company's purpose and values.• Spearheaded the "two improving behaviors" initiative, driving engagement a culture of continuous improvement, feedback loops, and accountability.• Established and strengthened "Trust" and "Clarity" engagement scores by 15% and 10%, respectively, by enhancing leadership connections, promoting organizational behavior principles, and encouraging transparency.• Strategically initiated and advised Senior Leadership in developing company philosophy around a total Talent Management strategy and initiatives aligned with the overall business strategy (Talent Acquisition, Performance Management, Engagement, Development, Retention, Compensation & Rewards).• Directed the People team to not only do great work but to create personal understanding, provide motivation, mentorship, and allow for growth through autonomy. -
Hr Manager (Department-Of-One)Mti, Inc. Dec 2018 - Feb 2022Salt Lake City, Ut, Us(Industry: Medical device, exam and procedure room equipment for specialist doctors. 85+ employees)Brought-on to establish the company's first HR department while scaling, the company was on the brink of a market breakthrough while adding a bold product revamp schedule. In addition, the COVID-19 pandemic began, threatening to disrupt our aggressive expansion with hiring delays and difficulties with workforce availability. Our largest competitor could no longer deliver product on-time, opening an unprecedented opportunity to grab market share. The company evolved quickly from a small business to become an established mid-sized company.ACHIEVEMENTS:• Pioneered the company's first Human Resources department, establishing all aspects of the People function while scaling and ensuring compliance in multiple states (UT, FL, CA, CT, PA).• Collaborated with Senior Leadership to devise scalable talent philosophy, supporting revenue growth, acceptable gross margin, and increasing headcount by 83% in 3 years during the COVID-19 pandemic. (New key positions: CFO, VP of Operations, Supply Chain Director, Marketing Director, first W-2 Territory Sales Director.)• Introduced "power-law distribution" performance management philosophy and manager calibration sessions, fostering fairness and driving systematic improvement.• Implemented benchmarking practices and pay ranges to guide talent acquisition and facilitate career paths through skills-based pay, reducing turnover in key positions.• Initiated "discipline without punishment" approach, emphasizing values-driven behaviors and coaching conversations, resulting in reduced absenteeism and unemployment claims.• Improved benefits offerings with a "frugal & generous" approach, leveraging HDHP insurance plan to increase affordability, decrease costs, and value of total compensation. -
Hr Business PartnerAmerica First Credit Union Oct 2016 - Dec 2018Riverdale, Utah, Us(Industry: Financial services, community and service-oriented financial banking & loans institution.)Delivered HR support for 2 VP's, 26 managers, 2 departments, and 388+ employees, ensuring effective HR practices and employee satisfaction while collaborating for company-wide initiative projects.ACHIEVEMENTS• Implemented an unbiased but flexibly "human," interview process, resulting in cost savings of ~$75K over two years and improved reliability over existing methods with 95% confidence level.• Streamlined hiring process - reducing time-to-fill by 33% (from 45+ to 30-34 days) and managing increased headcount of 25.4 additional people in 1 year.• Successfully lowered voluntary termination turnover by 15% (from 22.6% to 19.2%) through improved engagement initiatives involving management coaching.• Received SAR Award (Special Action Recognition) for developing an innovative HR initiative for company-sponsored job fairs, including the development, tracking, and quantifying of impact metrics and financial returns. -
Hris AnalystAmerica First Credit Union Jul 2014 - Oct 2016Riverdale, Utah, UsACHIEVEMENTS• Developed on-demand workload reporting, resulting in 30% increase in generalist team capacity ahead of short-notice increase in headcount. (Total employee count growth: 10%, ~220+ from M&A, ~80+ from organic growth.)• Improved process efficiency using advanced HR Systems, Microsoft Access, and Excel skills, resulting in time savings of 2-4 daily work hours. -
Physical Security SpecialistAmerica First Credit Union Nov 2013 - Jul 2014Riverdale, Utah, UsDeveloped simplified processes around systems use, for surveillance, security, and internal controls processes. Leveraged vendor relationships to maintain function and trust in the physical security of the entire credit union. Focused on adding value and creating stability in every contact. Developed new procedures to increase efficiency and meet audit requirements. -
Senior Member Service Representative (Spanish-Speaking)America First Credit Union Oct 2012 - Nov 2013Riverdale, Utah, UsEnsured positive-impact experiences and drove value in every contact by meeting needs, solving problems, and personalizing service experiences for each individual. Effectively resolved conflicts positively, in both Spanish and English while maintaining efficiency and quality standards.
Jake Hillstrom Skills
Jake Hillstrom Education Details
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Western Governors UniversityMaster Of Business Administration - Mba -
Weber State UniversityHuman Resources Management
Frequently Asked Questions about Jake Hillstrom
What company does Jake Hillstrom work for?
Jake Hillstrom works for Basemakers
What is Jake Hillstrom's role at the current company?
Jake Hillstrom's current role is Strategic People (HR) Leader | Delivering company strategy through People | Data-driven decision-making.
What is Jake Hillstrom's email address?
Jake Hillstrom's email address is jh****@****rst.com
What is Jake Hillstrom's direct phone number?
Jake Hillstrom's direct phone number is +180155*****
What schools did Jake Hillstrom attend?
Jake Hillstrom attended Western Governors University, Weber State University.
What skills is Jake Hillstrom known for?
Jake Hillstrom has skills like Customer Service, Microsoft Office, Human Resources, Team Building, Leadership, Outlook, Microsoft Word, Time Management, Public Speaking, Interpersonal Communication, Spanish, Employee Training.
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