➤ Committed to ExcellenceWe strive to provide excellence to all clients by utilizing experience gained through every interaction and project our team conquers and apply it for the benefit of our clients.➤ How We Got Our StartOutsourcing has become a major trend in human resources over the past decade. More and more companies, large and small, are turning to outsourcing as a way to grow while restraining payroll and overhead costs.ND-Know Solutions was born to fill that need by gathering great talent and attitude under the same umbrella and apply our experiences to increase quality of service to our clients.➤ ND-Know Solutions ServicesND-Know Solutions has earned its positive reputation because we go out of our way to provide truly exceptional service to each of our customers. We understand that your needs can change last minute, and we’re ready to adapt our services quickly to ensure your success. Read on to learn more about what we can do for you.❝A company that matches your needs to the best fit in freelancers, virtual assistance or any possible outsourced personnel.❞Website: https://www.nd-knows.com/

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Used by 30 million people worldwide and virtually all Fortune 500 companies, Powtoon is an all-in-one Visual Communication Platform. Providing state-of-the-art tools, Powtoon enables teams, organizations and academic institutions to easily create, manage, distribute, and measure visual content, at scale.

"Named by FlexJobs as one of the Top 100 Companies Offering Flexible Jobs in 2014, 2015 & 2016.“Appen is a global leader in speech and search technology services. With expertise in more than 150 languages, Appen partners with leading technology and ecommerce companies as they develop new offerings and expand them to global markets. Our solutions help companies create engaging products with accurate speech interfaces and relevant content ranging from web sites, to maps, images, and merchandise.At Appen, our passion lies in people, language, and technology. We work to build localized connections on a global scale – one product, one client, one person at a time. Our team consists of a wide variety of full-time and freelance talent from every corner of the globe. We are committed to creating a culture that prioritizes personal growth through professional development for each of our valued team members.

Visit us to learn more at www.appen.com

- Offers constant support for a contact center team of 10-15 people- Performs quality monitoring of the team’s’ performance and activity- Coordinates day-to-day activities in order to meet and exceed Service Level Agreements- Reports on the overall performance of the team and suggest possible areas of improvement- Manages staff schedules, training and monitoring- Acts as a second level support for different inquiries

- Client Interaction- Managing a Team- Coaching of one-downs- Reports generation

- Module Development for devices and processes handled by Call Center Professionals- Training Facilitation for devices and processes

Voice support for technical issues for customer calling a client's 1-800 number.

Senior Pastor/ Minister for several Churches