Design, administer, and maintain all networking systems including core routers and switches, firewalls, intrusion detection systems, access layer switches, IP phones and wireless network devices for HQ and 5 remote sites.

Provide on-site support for AOL Time Warner’s Member Services Call Center VoIP networkSupported the VOIP network for the US Secret ServiceTroubleshot and verified data network using Chariot/Expertnet tool setTeam lead for subcontractors providing 24/7 support for AOL Time WarnerFurnished support for trouble-shooting any network problems or outages of the AOLTW VoIP networkProvide 24/7 on call support for the AOLTW NOC engineersDeveloped and conducted technical training classes for network engineers and NOC personnelNetwork engineering and telecommunications support for the FIFA Women’s World Cup USA 2003 Assist Avaya’s Tier III and Tier IV PBX support group when needed for problem resolutionConduct network assessments to assess customer data network readiness for IP telephony for their existing networks and possible future network needs providing recommendations and changes for readiness

Developed and maintained strategic alliances with new and existing technology vendor partnersMade customer calls with GTSI sales reps and/or partners to identify new opportunities for the Network Communications teamAttended industry events and training on behalf of GTSI to assess new technology trends and possible new partnerships

Achieved revenue quota of 209% for the year of 2000 and 120% for the year of 2001Provided support for the network design and deployment of 2500 L2-4 load balancing switches and 115 internet-class routersAssisted in the deployment of Gigabit Ethernet and POS solutions in support of AOL’s network. Provided local and remote technical support for CompuServe, and NetscapeTailored technical network training classes for clients.

Designed and implemented strategies for new and existing network installationsMaintained on-site network coverage and coordinationTracked, performed, and implemented engineering change controlsWorked with vendors to review and provide design assurance for proposed projects.

Designed, installed, and set up of client network using Cisco routers and switches Troubleshot network problems for clients using various diagnostic tools including NAI Sniffer.

Created network designs and migration planning for new and existing customersEvaluated network requirements and design efficient, cost-effective networks based on product specifications and customer requirementsProvided technical troubleshooting experience and assure customer satisfactionKnowledgeable and experienced with the entire line of Cabletron Systems LAN/WAN productsManaged over 75 projects and ongoing contracts, network design, planning site surveys and coordinated materials