Jan-Hendrik Kruger Email & Phone Number

Johannesburg, GP, ZA

Johannesburg Metropolitan Area

Johannesburg Area, South Africa

• Key Responsibilities:
• Management of all internal IT Services for Middle East, Africa and Turkey including; - People Management - Capex & Opex budgets - IT Project Management - IT Service Improvement - IT Infrastructure Support - Desktop.
• Providing technical training, support, performance discussions and leadership for IT Engineers.
• Hands-on involvement of daily technical operations of IT Infrastructure.
• Develop and maintain mutually beneficial relationships with customers and suppliers.
• Drive improvement in IT service delivery as well as cost reduction.

Johannesburg Area, South Africa

• Key Responsibilities:
• Responsible for all technical aspects and support for internal IT services for region including desktop support, wireless networks, file servers, NAS devices & conferencing equipment.
• Second in charge for Eastern Mediterranean (Turkey) and Middle East (Dubai) regions.
• Responsible for budget builds, planning and financial reporting for region.
• Management of IT projects for Africa and wider AMEA region.
• Contribute to the development of policies and procedures.

Johannesburg Area, South Africa

• Some duties below for previous position as IT Service Engineer still applied as I was 30% resource to the Enterprise IT department for Africa.
• Responsible for developing relations with customers, suppliers and delivering customer satisfaction, building and enhancing mutually beneficial relationships.
• Responsible for driving improvements in FM service delivery and cost reduction opportunities.
• Part of the Business Continuity Management team.
• Management of customer’s external FM contractors.
• Development and administration of the FM budget, monitoring spend and approved expenditures.

Johannesburg Area, South Africa

• Key Responsibilities:
• Managing IT services and support for Sub-Saharan Africa.
• Management of SharePoint sites.
• Liaising with services providers, Ordering of equipment & creating PO's.
• Creation of Manuals, Policies and Procedures as required.
• Responsible for information and process flow for new system.

Pretoria Area, South Africa

• Key Responsibilities:
• Managing technicians working from project teams in environment.
• Remote and onsite support on servers, laptops, desktops and printers.
• Managing calls and installations to meet clients SLA.
• Was in charge of new branch installations for Capitec & FNB in Pretoria Region.
• Assisted with new branch installations for ABSA in Pretoria Region.

Strategy, Innovation & Design Thinking

Project Management For Non-Project Managers

Cisco Ise: Implementing Ise Secure Solution, Network And System Administration/Administrator

Network Technician, Information Technology

- Network fundamentals - The OSI model - TCP/IP fundamentals - TCP/IP utilities - Major network operating systems - Network installation.

Pc Service Technician, Information Technology

- Installation, configuration and upgrading - Diagnosing and troubleshooting - Preventative maintenance - Motherboards / Processors /.

High School, 12