• Manage effective project implementation and delivery to consistently ensure client satisfaction and on-time delivery.• In charge of coordinating flows of content production, translation and verification to top international customers.• Perform tracking and monitoring of project execution to make sure that client requirements are met.• Directly contacts copywriters, translators, post-editors, and proofreaders.• Quality control of contents in a wide variety of styles, terminologies, and formats.• Ensuring copy/translation adheres to the client’s desired style, tone of voice, and brand image.• Balancing budgets, negotiating deadlines, and ensuring profitability of projects.• Coordinate calls, and meetings with the client and production team throughout the project implementation phase.

• Provide support to customers via various channels, including phone, email, and chat. • Resolve basic inquiries associated with all aspects of Temple & Webster services (e.g. delivery, basic product inquiries, cancellation and refunds etc.) • Collaborate with various vendors and partners to address customer needs and ensure seamless experience.• Utilize strong communication and problem-solving skills to resolve customer issues and prevent potential churn, fostering customer loyalty and retention.• Documenting actions taken on support incidents and logging resolutions in a clear and concise manner.

• Delivered exceptional first-level merchant support on the Shopify e-commerce platform via email, telephone, and live chat.• Deeply understand Shopify Merchants' needs and advocate for future customers.• Supported merchants to reach the goals of their website and business by assisting them with the use of the Shopify platform.• Addressed tickets and document interactions using Zendesk or Salesforce platform.• Collaborated with other departments within the organization to find solutions to problems and ensure the timely resolution of escalations.• Promote service to merchants by offering help and assistance, as needed.

• Act as a Customer-facing subject matter expert.• Supplied first line diagnostic/troubleshooting support and technical expertise to answer customer questions.• Facilitated troubleshooting steps using tools and techniques and resolve issues while maximizing customer satisfaction.• Provide accurate and timely support by documenting all issues and resolutions.• Maintain communications with customers during the problem resolution process.• Finding the root cause of the problem and directing a field technician where applicable for ensuring resolution within the stipulated time line.• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service.

• Handling transactions accurately and efficiently using POS system ensuring accuracy of cash drops and authenticity of bills.• Engage and understand customers, including discovering and responding to customer needs through clear and pleasant communication. • Prepare food and beverages to standard recipes or customized per customer's request.• Operating coffee equipment such as espresso machines, grinders, and brewers with precision and care.