James Hoggatt Email & Phone Number

United States

Develop skills and tools training material for Dynamics 365 integration of VoiceBio Authentication (SaaS). Develop DevOps best practice, use cases, application configuration, troubleshooting.• Collaborate with cross-functional teams to troubleshoot and resolve complex network issues• Documented application use cases and network integrations, topology diagrams, and standard operating procedures to facilitate knowledge sharing• Delivered a public-facing Azure Entra ID tenant with Dynamics 365 licenses for verification and training new members. Essential tool for showcasing new features and issue replication.• Create dashboards providing access to critical data needed for troubleshooting issues and tracking incidents. Azure Data Explorer, KQL, Azure DevOps, Power BI.• Admin: Entra ID, Dynamics 365, Microsoft 365, Power Platform, Azure Communication Service, Monitoring tools• Sales Team Engineer build/configure demo environments to successfully showcase new features.• Manage internal tools providing incident tracking, mitigation process and links to supporting documentation, ServiceTree, Incident Management, DevOps Tools. • Deploy public-facing target environments for preview software release in multiple geographies.

Texas, United States

Supporting Nuance AI powered VoiceBiometric Authentication Service. Onboard new customers, manage ticketing tools, troubleshoot issues.• Developed automation of data collection(Python), visualization(PowerBI) for PagerDuty usage details aligning with Azure Active Directory(PowerShell) reducing license cost.• Improved an essential tool for management decision-making utilizing Python, Azure SQL DB, and Power BI, create data visualizations that communicate complex data sets in an easily understandable format.• Managed tools for documentation, monitoring, ticketing, process automation including Jira, Jira Service Desk, Confluence, PagerDuty, Power Bi, Remedy, Okta, ThousandEyes, Solarwinds, Azure Functions, Azure SQL .

Austin, Texas, United States

Team lead for Zenoss monitoring. Supported monitoring environment for Linux, Windows, applications, endpoints and SSL certificates in co-located data centers and cloud environments.• Reduced alert noise enhancing the visibility of critical alerts ensuring network availability by working with Server Teams to define metrics, thresholds and severity level for alerts and implementing a system to collect and integrate those alerts with ServiceNow incident management..• Improved application reliability and reduced customer-reported incidents by working with application teams to define application-specific reports, metrics, and thresholds generating targeted alerts for the teams.• Architected and deployed monitoring system in a PCI DSS cloud environment for critical infrastructure components complying with strict security measures as required by security team and enterprise architects.• Reduced manual effort, providing accurate and repeatable results by automating Add/Change/Delete request and reporting using Python and Zenoss APIs.• dentified corruption in ServiceNow CMDB, utilized Python and ServiceNow APIs to extract CMDB details align with datacenter audits, reduced unplanned outages caused by inaccuracies by removing duplicates and correcting entries in ServiceNow CMDB. This process was ran frequently per management request to identify broken processes causing the CMDB corruption.• Reduced workload of server team by 30% using PowerShell, Python and Bash to automate corrective actions for alerts triggered by monitoring system resulting in improved network availability

Plano, Texas, United States

Monitoring, automation and system integrations for account transitions. Worked on all phases of monitoring life cycle, including assessments, requirements, architecture, implementation and verification.• Led Data Center Migration (DCM) Monitoring Team for financial sector customers, DCM’s that consist of 6000+ servers. Monitored infrastructure and applications via agent-based and agent-less tools.• Developed excel workbook to track the status of migration activities, integrating output from multiple internal/external tools to provide up-to-date status.• Interviewed server, storage, application teams, etc. to gather monitoring requirements, implement and verify.Use ServiceNow for CI records, change management, problem reporting and incident routing.• Managed the install/Configuration of monitoring servers in Data Center Migrations and on-boarding.• Monitored tool assessments based on requirement coverage, management, costs (TCO), long term alignment.• Scripted in python, bash, PowerShell, Groovy, event handling and routine tasks.• Utilized monitoring tools: Zenoss, SolarWinds, BMC True sight, Datadog, Fog light.

Virginia, United States

Responsible for 4G Network infrastructure roll-out of new base station controllers, base stations antennas and other components. Worked with the vendor and internal engineering teams to verify functionality, integration, and cut-over processes. Documenting test cases, configuration procedures and Method of Procedure (MOP) documents used in cut-over to new system.

Plano, Texas, United States | Frequent Visits To Customer Locations

Managed Sprint’s PTT Service and network integrator.• Implemented automated build tools to push software and configuration data providing consistent reducing lead time by 30%, plus added monitor cut-over progress identifying issues as they occur.• Project Managed decommissioning hardware in multiple datacenters replaced by new product release; worked with Data Center mangers, network teams, Sprint management.Global star IMS, Solution Architect | IntegratorServed as a solution architect and handled the IP design for IMS System.• Architected geo-redundant routing for fail-over situation, involving switch, router and firewall design and configuration.

Dallas, Texas, United States

Network Operations• Deploy/Support network nodes delivering high quality, live streaming video• Automate processes via scripts to deploy proprietary software to public facing servers• Manage all internal network infrastructure; email, corporate web, DNS, DHCP, Cisco switches, VLAN’s for traffic separation, and firewalls• Deployed 100+ servers to support large-scale live video broadcast events in geographically distributed data centers.• Maximize investment in IaaS resources utilizing virtualization (VMware).• Configure and maintain server monitoring system to alert network staff of potential problems.• Contributor to network growth planning.Software Development – Web Applications• Led software development team to produce video collaboration web applications• Developed applications that included video capture and video library management, live video streaming, and video conferencing• Developed core software API’s, for simplified use within web applications• Defined resource requirements, and configured application servers and video broadcast serversTest and Support Group• Defined test strategy for verification team; Developed processes for test case definition and reporting issues• Responsible for test lab, bug tracking, test case documentation, feature testing/tracking, regression testing, application and API level testing (C++, Javascript)• Build and automate test suites for regression and new feature testing.• Provide front-line support of customer applications• Managed off-shore team for development and verification of software release.