Designed academic courses for graduate programs in Circular Economy, Education and Environmental Communication geared to mid-senior level professionals tackling today’s local and global challenges associated with those topics.• Conceptualized, planned, and designed academic content for hybrid and on-line courses in compliance with the current Corporate Social Responsibility (CSR) and Sustainability standards within the University’s established framework.• Collaborated with the graphic design team and learning experience designers to ensure 100% of the deliverables on schedule, visually and functionally aligned to the courses' content, corporate standards, and supportive of the objectives of the University’s graduate programs. • Designed theoretical and practical evaluation exercises that match 100% the content of courses and allow the students to identify, relate, and apply different concepts and principles.

Designed, led and implemented strategies and initiatives of corporate social responsibility oriented to manage risks associated with operations. Built and enhanced corporate relations with relevant communities and critical stakeholders, while encouraging brand positioning and recognition. Oversaw and coached community relations processes in St. Maarten, St. Thomas, Dominica, Antigua, French Guiana, and Suriname. Supported identification, selection and follow-up of investment initiatives and risk management.•Positioned community relations and risk management as key operational aspect in Argos Puerto Rico, training 100% of management team and 90% of employees on community relations / sustainability strategy; and providing weekly insight, facilitating decision-making processes and actionable initiatives. •Created and executed relationship building and social investment plans, addressing critical stakeholders while saving 55% of budget and exceeding alliance percentage goal 300%. •Outlined guide for community relations communications, training 100% of regional team members on use.•Reduced 90% of complaints by reestablishing community and critical stakeholders' relations using mix of communication channels / protocols, addressing requests, claims, and complaints.•Handled community relations crisis and contributed to cost avoidance estimated at $1M resulting from potential temporary closure and brand reputation issues.•Coached virtually and in person 100% of key team members in Eastern Caribbean operations on community relations / sustainability strategies, collaborative alliance, and investment lines. •Designed and implemented a clear and consistent communication plan in collaboration with executives, human resources and culture teams to support changes and business transitions in one of the main production plants in the Caribbean, addressing 100% of critical stakeholders and meeting established deadlines.

Spearheaded initiatives and programs in communications, corporate social responsibility, customer service, marketing and public relations. Established hotel management voice and narrative around annual business plans, budgets and interdepartmental support to create dynamic content.• Collaborated with management team and Human Resources department, designing internal communications campaigns and trainings, reaching 100% of executive / senior management team, and 90% of total staff members.• Assessed and shared audience insights on weekly, monthly and quarterly basis, driving improved customer satisfaction results.• Managed internal / external communications during strategic business transitions and critical times, including casino's closure and hurricanes Irma and Maria.• Built media relationships and coordinated public relations activities, encompassing corporate cocktail events, press conferences, celebrity visits, electoral debates, and promotion of hotel's specials events.• Implemented community outreach initiatives, promoting brand awareness and business practices, fundraising 35K+ yearly to support corporate and local programs.• Created new revenue source by attracting filming companies, positioning hotel as prime location, and generating $45K+ in low-season months.• Generated media presence and local awareness valued in more than 70K per year through a strategic alliance for the hosting of Puerto Rico’s Make a Wish Gala.

Monitored, analyzed, and provided insights on guest satisfaction data and reviews to improve guest experience. Inspected products, facilities, and services to ensure standards were met, authored reports based on findings, and gave feedback to address opportunity areas.• Steered yearly quality inspections with 4/4 inspections passed, achieving and exceeding minimum corporate standards.• Established communications and training plans, engaging departmental teams, confirming successful quality inspections, and expanding guest satisfaction index 11%.• Improved guest experience covering 95% of total staff and 100% of management / executive members via collaboration in training session design and execution.• Identified 2+ training opportunities for each operational area based on stakeholders' feedback and analytics.

Led southeast chapter of national project for 5 months. Tracked project schedules, budget, and milestones; ensured timely project execution, optimization of resources, creation of alliances, and staff / event management.• Guided impactful information technologies training, reaching scheduled project expectations by schooling 400+ vulnerable group members and community leaders.• Created alliances / productive partnerships and executed trade-outs, developing special event with national information technology experts, and generating 15% budget savings.

Mentored content administration and project coordination associates. Developed content in line with all style, accuracy and ethical guidelines. Interfaced with key account leadership to gather, analyze and translate project needs into specific, targeted solutions.★Raised quality service and response time to key account clients by 20%

Directed communication and public relations operations. Handled daily responsibilities over urban mobility and security, sustainability, city transformation and public space refinement.★Relaunched bicycling night strolls and bicycle route usage through Bogota’s “Rueda de Noche” project promoting health, welfare and sustainable transportation in a community environment.

Edited, published and disseminated internal virtual newspaper containing detailed photography, event coverage and innovative reporting. Supported human resources and employee welfare departments with open information and activities communication, and nurtured employee empowerment and motivation through staff-focused programs.★Refined and distributed virtual newspaper, and extended high-performing internal internship experiences