Jonatan Torres Email & Phone Number

Medellín, Antioquia, Colombia

→ OBJETIVOS- Manejo de herramientas estadísticas y software de análisis de datos para la toma de decisiones.- Generación de informes de gestión con base a los análisis y resultados obtenidos.- Estudio de mercados.- Perfilación de clientes.- Perfilación y seguimiento a los sometimientos y recotizaciones.- Procesamiento de endosos.- Seguimiento, estudio y control de reportes en el CRM.- Estudio de innovación e implementación de herramientas con el propósito de… Show more → OBJETIVOS- Manejo de herramientas estadísticas y software de análisis de datos para la toma de decisiones.- Generación de informes de gestión con base a los análisis y resultados obtenidos.- Estudio de mercados.- Perfilación de clientes.- Perfilación y seguimiento a los sometimientos y recotizaciones.- Procesamiento de endosos.- Seguimiento, estudio y control de reportes en el CRM.- Estudio de innovación e implementación de herramientas con el propósito de impulsar las diferentes áreas de la compañía. Show less

Medellin, Antioquia, Colombia

→ OBJECTIVES- Require, manage and request the delivery of quotes to the MGA's, of new clients and re-quotes of policies that were cancelled..- Identify the quotes sent by the advisers, analyzing each risk in depth to have a strong criterion when deciding the company.- Verification of the terms and prices received in the formal quotation contain the same information that was quoted.- Strengthen public relations and negotiation.- Present improvement strategies, or deliver… Show more → OBJECTIVES- Require, manage and request the delivery of quotes to the MGA's, of new clients and re-quotes of policies that were cancelled..- Identify the quotes sent by the advisers, analyzing each risk in depth to have a strong criterion when deciding the company.- Verification of the terms and prices received in the formal quotation contain the same information that was quoted.- Strengthen public relations and negotiation.- Present improvement strategies, or deliver reports when requested.- Carry out the review of opportunities before the Binder relationship, verifying the opportunity in the system authorized by the company, which must be filled in in all fields for subsequent comprehensive and efficient work.- Follow up on all formal quotes sent to know the effectiveness of each business advisor, and help manage that all policies are renewed.ACHIEVEMENTS OBTAINED- I reduced by 46% the time to fill out data information for the work team through the unification of databases hosted in the Google suite, guaranteeing the reliability and traceability of the information.- I made an improvement for the interpretation of reports and reports based on KPIs with Business Intelligence Looker Studio tools, allowing the analysis of information in real time.- I found new insights with the implementation of Business Intelligence that allowed me to know the financial and operational statements of the commercial area. Show less

Medellin, Antioquia, Colombia

GOALS- Monitoring, analysis, protection and data insertion for events in software systems.- Analysis of the data feed entered into the software for the transmission or delivery of the order.- Introduction of structured data to provide updated information in real time.ACHIEVEMENTS OBTAINED- Developed data analysis skills and understanding of information traffic in real time.- Dynamism, problem solving and decision making in level I & II category situations.

Colombia

→ OBJECTIVES- Review of the flow of completion of the monthly challenges on the platform: Spelling, incorrect answers, drag and drop, visualizations and presentation videos.- Preparation of program monitoring reports with the results obtained.- Planning of activities for compliance, efficiency of the work team and preparation of requested reports according to the guidelines given by KAM derived from the meetings.- Support for incidents reported by the call center area and… Show more → OBJECTIVES- Review of the flow of completion of the monthly challenges on the platform: Spelling, incorrect answers, drag and drop, visualizations and presentation videos.- Preparation of program monitoring reports with the results obtained.- Planning of activities for compliance, efficiency of the work team and preparation of requested reports according to the guidelines given by KAM derived from the meetings.- Support for incidents reported by the call center area and customers.- Updating of emails, name, forwarding of welcome emails, reported incidents of registration and correction of user data.- Debugging, analysis and daily sending of redemption files to the supplier.- Analyze and propose improvement actions based on the situations detected in the program of their role.- Review of the aesthetics and information on the program's website.- Maintenance of updated user data for the reporting of the Business Intelligence area.- Creation and management of JIRAS of the communication plan accepted by the client.- Configuration and elimination of prizes on the platform according to the client's need and adjustments that are confirmed according to the provider.- Drafting, monitoring and sending solution cases to incidents reported by the user/client.- Review and approval of invoices.- Programming and sending campaigns on the Aldeamo platform, fulfilling the client's requests.ACHIEVEMENTS OBTAINED- I reduced by 54% the time of filling in data information for the billing work team, from an automated template design in Google Sheets.- I proposed 3 opportunities for improvement on the representation of variables (KPIs) of the daily reports presented by the commercial area to management.- I developed a communication server on the Discord platform for business management and communication. Show less

Medellin, Antioquia, Colombia

→ OBJECTIVES- Manage the resources of the department in order to achieve the established goals.- Plan, coordinate, direct and control the work activities related to the creation, writing, documentation and updating of the methods, procedures, techniques and systems used by the different functional areas of the organization.- Carry out continuous analysis and diagnoses of the various processes carried out, both internally and in the business areas of the company, in order to propose… Show more → OBJECTIVES- Manage the resources of the department in order to achieve the established goals.- Plan, coordinate, direct and control the work activities related to the creation, writing, documentation and updating of the methods, procedures, techniques and systems used by the different functional areas of the organization.- Carry out continuous analysis and diagnoses of the various processes carried out, both internally and in the business areas of the company, in order to propose possible improvements to them, ensuring continuous improvement in the services offered to customers.- Design and follow-up, in conjunction with the management of the processes, to the implementation of the improvements and/or approved methodologies to obtain feedback and ensure their functionality.- Prepare, keep updated and duly documented the instructions or manuals of the processes carried out in the organization.- Submit periodic reports regarding the KPIs and ANS to Management on the results of their management.- Open-Source Ticket Request System (OTRS) administrator for the processing of tickets and requests from internal and external clients.- Monitoring and supervision of service desks and call centers.- Sending communications and news information via email to external and internal customers.- Management and calendar programming for training and support for the executive area.ACHIEVEMENTS OBTAINED- I established an efficient service line through Interactive Voice Response (IVR) configurations.- I reduced by 72% the delay in the completion of information in the ticket database, agent response time and workload of the work team, based on the design of a template in Excel and Google Forms.- Developed adaptation skills, working in different areas of the organization. Show less

Medellin, Antioquia, Colombia

→ OBJECTIVES- Analyze care and service processes through indicators to measure efficiency.ACHIEVEMENTS OBTAINED- Implementation of the Kaizen methodology to introduce order and discipline in the workplace and contribute both to the elimination of waste in the customer service system, allowing improvement of maintenance work and/or training of the work team and reduction of accidents or occupational hazards.

Industrial Engineer

Industrial Production Technologist