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Jhonathan Garces is listed as Technical Support and Customer Success Leader | I make tech solutions relatable at Netux, a company with 29 employees, based in Barranquilla, Atlántico, Colombia. AeroLeads shows a matched LinkedIn profile for Jhonathan Garces.
Jhonathan Garces previously worked as Customer Success Manager and Service Technician IoT equipments at Netux and IoT equipment Technician at Netux. Jhonathan Garces holds Ciberseguridad, Tecnologia De La Informacion from Cyberbit.
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Do you want a person who represents your company's values and solves problems for your customers? Find out how 👇¿WHAT CAN I DO FOR YOUR COMPANY?-Training on the operation of the solutions-Reports and analysis of the operation of the solutions-Installation of hardware and software-Installation, maintenance and repair of electronic equipment.-Diagnose and locate circuit components and equipment faults- Resolve a wide range of technical issues across multiple systems and applications for customers and end users in different locations-Management of office tools- Complete paperwork. work orders, test and maintenance reports.-Problem resolution.-Driving of vehicles.¿WHY ME?After more than 15 years of experience in the field where I have worked in different areas such as: home appliance technician, insulation assistant and currently customer sucess manager and IoT field technician, I can affirm that I have the capacity to adapt and that the demand is always a stimulus.And I can say this because in my previous job I started as an appliance technician after 3 years I was promoted to the technical support area to provide support in:-Training, consulting and training of more than 20 technicians between new and old in different cities.-Constantly giving feedback to the technicians and the operation leader based on the results of the management indicators.-Support the fulfillment of the technician's schedule, through the proper performance of their activities, both in terms of timeliness and quality.-Call answering to resolve or address requests, complaints or claims.-Control tool inventories and calibration processes.-Support the operation leader and his team in the improvement process of the business unit.It was 2 years where I discovered that I was able to contribute a lot, but I also discovered that I wanted a new challenge.I initiated this new project as a field technician in a company that manufactures IoT technology, fully aware that technology is a differentiating factor that generates competitive advantages. After a few years, I was promoted to the position of Customer Success Manager.I am in charge of a large geographical area of the country where the only employee of the company that is found is me, which has not prevented me from satisfactorily fulfilling my duties initially as technical support and for the good results obtained I have received the promotion to the position of customer success, I am currently performing functions of both roles.
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Barranquilla, Atlántico, Colombia
- Operate telephone and electronic means of communication for customer service- Train on the operation of technological solutions developed by the company.- Reports and analysis of the systems operation.- improvement proposals.- Personalized accompaniment in requests.- Installation, maintenance, calibration and repair of variable monitoringequipment.
Barranquilla, Atlantic, Colombia
Installation, maintenance, calibration and repair of variables monitorsequipment, intelligent shift management, nurse call, weather stations,managing more than 250 equipment’s in 8 cities in different states.Configuration and programming of equipment with operating systems andwireless communication protocols.Diagnose and troubleshoot circuits, components.
Barranquilla, Atlantic, Colombia
Training, support and coaching of more than 20 technicians in 5 states.- Provide constant feedback to technicians and UBN leader on the collection of customer data, repetitive difficulties that arise in the service from the results of management indicators and updating the databases required in the process control.- Support the fulfillment of the.
Barranquilla, Atlántico, Colombia
- Repair, maintenance and installation of appliances and gas appliances, with an assigned amount of minimum 8 repairs per day.- Completion of paperwork, work orders, test and maintenance reports. - Troubleshooting various technical issues on multiple systems and applications for customers and end users in various cities. - Managing and administering stock.
Barranquilla, Atlántico, Colombia
Other employees you can reach at netux.com. View company contacts for 29 employees →
Isabela Tobón B
Colleague at NetuxMedellín, Antioquia, Colombia, Colombia
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JT
Juliana Toro Ramirez
Colleague at NetuxMedellín, Antioquia, Colombia, Colombia
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LU
Lina Urrego
Colleague at NetuxColombia, Colombia
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AR
Alexander Rincon Suarez
Colleague at NetuxBogotá D.C. Metropolitan Area, Colombia
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YC
Yeni Catalina Muñoz Tamayo
Colleague at NetuxColombia, Colombia
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YV
Yesid Valencia Soto
Colleague at NetuxMedellín, Antioquia, Colombia, Colombia
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MV
Maria Veronica Rueda Sanabria
Colleague at NetuxColombia, Colombia
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JD
Jose David Moncada Arango
Colleague at NetuxAntioquia, Colombia, Colombia
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LB
Leidy Bohórquez Ruiz
Colleague at NetuxMedellín, Antioquia, Colombia, Colombia
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YM
Yuly Marcela Velásquez
Colleague at NetuxColombia, Colombia
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30 horas de formacion en la categoria ciber estudiante, mediante convenio entre el Ministerio de las TIC, el centro de desarrollo.
Introduccion a la programacion en Python
Identify the different types of computers, internal components and external devices. components and external devices. Explain the.
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Jhonathan Garces works for Netux.
Jhonathan Garces is listed as Technical Support and Customer Success Leader | I make tech solutions relatable at Netux.
Jhonathan Garces is based in Barranquilla, Atlántico, Colombia while working with Netux.
Jhonathan Garces has worked for Netux, Haceb, and Mabe Service Technician.
Jhonathan Garces's colleagues at Netux include Isabela Tobón B, Juliana Toro Ramirez, Lina Urrego, Alexander Rincon Suarez, and Yeni Catalina Muñoz Tamayo.
You can use AeroLeads to view verified contact signals for Jhonathan Garces at Netux, including work email, phone, and LinkedIn data when available.
Jhonathan Garces holds Ciberseguridad, Tecnologia De La Informacion from Cyberbit.
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