Jhonjoy Padlan Email & Phone Number

Bgc

• Investigating of user application issues.• Script creation for the extraction of data.• Extracting of data for client’s reference.• Resolving and analyzing tickets.• Creating and updating of team schedule.• Provide technical support for enterprise-level applicationsystems.• Respond to general questions and trouble tickets in a timelymanner.• Research, diagnose, troubleshoot and identify potential solutionsfor how to resolve an issue.• Prioritize multiple, open issues.

Mckinley Hills, Taguig City

• Troubleshooting and resolving access management andprovisioning workflow errors.• Ensures that system access is maintained in accordance withcompany policy.• Perform Identity and access management activities.• Supports all access management control activities across allinfrastructure systems.• Updating existing access management and provisioning workflows.• Coordinate with service providers regarding approval andimplementation of access.• Execute and track security process related activities including UserID management.• Review current account and application security to ensure thatsystem access is correct, clear, and efficient.• Perform other duties as assigned.

Mckinley Hills, Taguig City

• Assisting of senior-level engineers.• Dispatching and monitoring of P1, P2, P3, P4 incident, request andchange tickets for all Software, Hardware and Web issues.• Testing the ticket automation / system• Analyze data to identify areas for improvement in the qualityautomation / system.• Investigate senior-level engineer’s complaints or other issues.• Escalate incidents to the resolver team.

Pasay, National Capital Region, Philippines

Department: Service Desk• Monitoring of networks• Updating of tickets