Jhonny Da Silva

Jhonny Da Silva Email and Phone Number

Product Operations | Product Manager | Data-Driven Decision Maker | Cross-Functional Leader
Jhonny Da Silva's Location
County Dublin, Ireland, Ireland
About Jhonny Da Silva

Operations leader with over a decade of experience, I have honed my expertise in managing and optimizing complex operational frameworks within multinational environments. My career spans across diverse sectors, including global hospitality, international education, and university hotel management, where I have consistently driven strategic initiatives and operational excellence.I have successfully led operations at a renowned global hotel brand, an international school, and an international university hotel, where my roles have encompassed administrative management, operational planning, strategic decision-making, and fostering exceptional customer relations.

Jhonny Da Silva's Current Company Details

Product Operations | Product Manager | Data-Driven Decision Maker | Cross-Functional Leader
Jhonny Da Silva Work Experience Details
  • Dublin City University
    Operations Management Leader
    Dublin City University May 2024 - Oct 2024
    Dublin, County Dublin, Ireland
    - Supervised daily shift processes ensuring all team members adhere to standard operating procedures.- Leader training and supervision of all staff over all three campuses.- Conflict management skill and customer experience responsible
  • Dublin City University
    Operations Assistant
    Dublin City University Apr 2023 - Apr 2024
    Dublin, County Dublin, Ireland
    - Responsible per customer experience and excellence standarization.- Managed the onboarding and offboarding experience.- Reports of financial results.
  • Maple Bear Maceió
    Operations Manager
    Maple Bear Maceió Feb 2022 - Dec 2022
    Maceió, Alagoas, Brasil
    Developed strategic and operational objectives, implemented efficient workflows and processes, conducted operational quality control and monitored performance indicators (KPIs) and key results (OKRs).
  • Maple Bear Maceió
    Process Management Analyst
    Maple Bear Maceió Jan 2021 - Jan 2022
    Maceió, Alagoas, Brasil
    Proposed workflow improvements to enhance efficiency, reduce costs, and make better use of available resources.Managed projects: Planned, implemented, and oversaw projects related to the improvement of operational and educational processes.Monitored Performance Indicators: Defined and tracked KPIs and other performance metrics to ensure processes were aligned with the institution’s strategic goals.
  • Best Western Premier Maceió
    Senior Customer Service Manager
    Best Western Premier Maceió Feb 2018 - Jan 2021
    Maceió, Alagoas, Brasil
    Provided a high level of service with professionalism, warmth, and attention to detail, ensuring guests felt valued from check-in to check-out.Demonstrated excellent verbal and written communication, often in multiple languages, to effectively interact with guests, resolve inquiries, and provide clear information.Managed multiple tasks.Guided and trained junior reception staff, ensuring they adhered to the high standards of a luxury hotel.
  • Brisa Hotéis
    Assistant Operations Manager
    Brisa Hotéis Aug 2015 - Aug 2017
    Maceió, Alagoas, Brasil
    Assisted the operational manager in overseeing daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.Coordinated and supervised hotel staff to ensure they provided excellent customer service. This included assisting in scheduling, training, and evaluating employee performance.Identified areas for operational improvement and helped implement new procedures to enhance efficiency, service quality, and guest satisfaction.
  • Brisa Hotéis
    Customer Service
    Brisa Hotéis Aug 2014 - Jul 2015
    Maceió, Alagoas, Brasil
    Responsável por fornecer suporte aos clientes, respondendo às suas dúvidas, auxiliando com problemas e garantindo uma experiência geral positiva.Skills: Customer Experience · Customer Service · Customer Satisfaction · Operations Support
  • Brisa Hotéis
    Jovem Aprendiz
    Brisa Hotéis Aug 2013 - Jul 2014
    Maceió, Alagoas, Brasil
    Administrative/Operational Support: Assisted with administrative/operational tasks.Customer Service: Served and directed customers, in person or over the phone, providing customer support.

Jhonny Da Silva Education Details

Frequently Asked Questions about Jhonny Da Silva

What is Jhonny Da Silva's role at the current company?

Jhonny Da Silva's current role is Product Operations | Product Manager | Data-Driven Decision Maker | Cross-Functional Leader.

What schools did Jhonny Da Silva attend?

Jhonny Da Silva attended Cursos Pm3, Seune.

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