Operations leader with over a decade of experience, I have honed my expertise in managing and optimizing complex operational frameworks within multinational environments. My career spans across diverse sectors, including global hospitality, international education, and university hotel management, where I have consistently driven strategic initiatives and operational excellence.I have successfully led operations at a renowned global hotel brand, an international school, and an international university hotel, where my roles have encompassed administrative management, operational planning, strategic decision-making, and fostering exceptional customer relations.
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Operations Management LeaderDublin City University May 2024 - Oct 2024Dublin, County Dublin, Ireland- Supervised daily shift processes ensuring all team members adhere to standard operating procedures.- Leader training and supervision of all staff over all three campuses.- Conflict management skill and customer experience responsible -
Operations AssistantDublin City University Apr 2023 - Apr 2024Dublin, County Dublin, Ireland- Responsible per customer experience and excellence standarization.- Managed the onboarding and offboarding experience.- Reports of financial results. -
Operations ManagerMaple Bear Maceió Feb 2022 - Dec 2022Maceió, Alagoas, BrasilDeveloped strategic and operational objectives, implemented efficient workflows and processes, conducted operational quality control and monitored performance indicators (KPIs) and key results (OKRs). -
Process Management AnalystMaple Bear Maceió Jan 2021 - Jan 2022Maceió, Alagoas, BrasilProposed workflow improvements to enhance efficiency, reduce costs, and make better use of available resources.Managed projects: Planned, implemented, and oversaw projects related to the improvement of operational and educational processes.Monitored Performance Indicators: Defined and tracked KPIs and other performance metrics to ensure processes were aligned with the institution’s strategic goals. -
Senior Customer Service ManagerBest Western Premier Maceió Feb 2018 - Jan 2021Maceió, Alagoas, BrasilProvided a high level of service with professionalism, warmth, and attention to detail, ensuring guests felt valued from check-in to check-out.Demonstrated excellent verbal and written communication, often in multiple languages, to effectively interact with guests, resolve inquiries, and provide clear information.Managed multiple tasks.Guided and trained junior reception staff, ensuring they adhered to the high standards of a luxury hotel. -
Assistant Operations ManagerBrisa Hotéis Aug 2015 - Aug 2017Maceió, Alagoas, BrasilAssisted the operational manager in overseeing daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.Coordinated and supervised hotel staff to ensure they provided excellent customer service. This included assisting in scheduling, training, and evaluating employee performance.Identified areas for operational improvement and helped implement new procedures to enhance efficiency, service quality, and guest satisfaction. -
Customer ServiceBrisa Hotéis Aug 2014 - Jul 2015Maceió, Alagoas, BrasilResponsável por fornecer suporte aos clientes, respondendo às suas dúvidas, auxiliando com problemas e garantindo uma experiência geral positiva.Skills: Customer Experience · Customer Service · Customer Satisfaction · Operations Support -
Jovem AprendizBrisa Hotéis Aug 2013 - Jul 2014Maceió, Alagoas, BrasilAdministrative/Operational Support: Assisted with administrative/operational tasks.Customer Service: Served and directed customers, in person or over the phone, providing customer support.
Jhonny Da Silva Education Details
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Information Technology -
SeuneAdministração
Frequently Asked Questions about Jhonny Da Silva
What is Jhonny Da Silva's role at the current company?
Jhonny Da Silva's current role is Product Operations | Product Manager | Data-Driven Decision Maker | Cross-Functional Leader.
What schools did Jhonny Da Silva attend?
Jhonny Da Silva attended Cursos Pm3, Seune.
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Jhonny Barbosa Da Silva
São Paulo, Sp -
1hotmail.com
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