From launching high-performance call centers to spearheading data quality improvement initiatives, my career has always been at the intersection of data and management. As a data-driven leader holding an MBA in International Business, I have leveraged my skills to enhance decision-making processes, optimize operational efficiency, and maximize revenue growth.Starting my journey as a Lead Agent, I successfully launched and managed a Mexico-based call center remotely from Miami. This experience sparked my passion for leveraging technology and data to drive operational efficiency and improve customer experiences. As a Manager at Crystal Cruises and Solstice Benefits Inc., I led teams to success by fostering a data-informed culture and streamlining processes, which led to significant improvements in service standards and regulatory compliance.In my current role as a Senior Provider Data Analyst at UnitedHealthcare/Solstice Benefits, I have improved database quality and integrity, optimized data accuracy, and bolstered overall database performance. My profound expertise in data analysis and management has enabled me to drive cross-functional collaborations and build high-performing teams in fast-paced environments.I am not just a data analyst; I am a problem-solver who uses data as a tool to provide solutions that drive business growth. My technical proficiencies span across Microsoft Office Suite, Business Intelligence tools, CRM platforms, and workforce management software, which I employ to turn raw data into actionable insights.I am a certified professional in supply chain management, with a deep understanding of inventory management, transportation operations, warehouse operations, manufacturing, and service operations. This knowledge, combined with my leadership skills and business acumen, allows me to bring a holistic approach to business operations and workforce management.LET GET CONNECTED!
