Jhon Reyes Email & Phone Number

Metropolregion Barcelona

End to end ownership of high revenue orders in the DACH Service Delivery pipeline for SIP Trunking, IP Access, IPVPN, Ethernet Link, Hub & Spoke, Dark Fiber and DCA Service.Lead smaller projects and contribute as part of a work stream for larger projects.Lead migration planning on customer projects.Acting as leader for ‘virtual’ teams across SD, driving the timely completion of planning & build related activities in order to accelerate timelines, and meet bespoke customer requirements. Keeping internal & external stakeholders fully up to date on implementation timescales and risks.Support the bid / on-boarding phase, schedule and allocate work for engineers and collates feedback post-installation. Undertaking process gap analysis to find potential areas of improvement, enhancement and process re-engineering, quality improvements through six sigma projects and implementing them.

Barcelona, Cataluña, Spanien

Pride Matters is Colt's LGBTQ+ and Allies network, aiming to make Colt a more inclusive place for all. Formed in 2019, the team has grown globally and has helped drive the message that Colt is inclusive, no matter how you identify.Lead and synchronize the Pride teammembers across 3 countries Create and Implement: Marketing Strategies for the southern region (Spain, Italy and Portugal) with the goal to inform, build awareness and train our employees on various LGBTQ+ topics in- and outside our Business community I&D in person events, Webinars, Get together, etcNewsletter with Internal, National and Global newsCollaboration with various LGTBQ+ NGOs such as KIF KIF in the area of Refugees, AMPGYL for gender intolerance and companys as myGwork in the area of Business Community and many more

Schweiz

Swiss Airforce Flight Brigade 31

Schweiz

Swiss Airforce, Electronic Warfare Battalion 3 & Intelligence Battalion 2

Schweiz

Swiss Airforce, Electronic Warfare Company 32

Swiss Airforce, Flight Academy 81

Schweiz

Swiss Airforce, Flight Academy 81

Schweiz

Swiss Airforce, Flight Academy 81

Barcelona, Cataluña, Spanien

Leading 3-high revenue projects for the European Customer Service Department (specially DACH market) of a mayor tyre manufacturer, including two B2B software. Acting as main liason to the client, responsible for the success of these projects within BOSCH and also SPOC for all DACH processes implementation and QA.Liaising with technical department on issues related to software, as well as other internal departments including HR, Marketing and Sales. Liaising with the clients departments 2nd Level, CRM Managers, Marketing and Engineers.Working in tandem with 3 other Team Leaders (Project Leader) and personally overseeing 57 agents across 13 countries.Responsible for KPI attainment across all teams (CSAT, NPS, CES, Service Level and Social Media response time).Onboarding, training, coaching and annual development dialog for customer service agents in-person and remotely, in multiple language and across several systems.Project Lead for the CRM Salesforce; dealing with daily business processes like managing different tyre Projects, Case management and overview, creating Dashboards and Reports on BOSCH Management including Client Management level. Report analysis and preparation of the corresponding action plan.

Lissabon Und Umgebung, Portugal

Ensuring the contractually agreed KPI’sAnalysis of statistics on a daily, weekly and monthly basisEnforcement of quality standards for directly subordinated agentsEnsuring customer satisfaction and introducing appropriate measuresReporting to the supervisor (periodically and in case of special occurrences)Continue to develop existing business and system processesRegular coachingAnnual promotion and staff dialoguesFloor management

Lissabon Und Umgebung, Portugal

Customer management and administration in CRMProcess and information management (B2C & B2B)Research, add and calculation of mileage creditsSolving the partners requests in compliance with the internal process guidelinesActive participation in the continuous improvement process

Lissabon Und Umgebung, Portugal

B2B Account Management – Google Ads, Merchant Center, AnalyticsProvision of individual solutions and customer-oriented marketing strategiesDevelopment and implementation of internal events

Lissabon Und Umgebung, Portugal

Coordination of sales between customer and 3rd partyMonitor the team’s progress, identify shortcomings and propose improvementsAssist in the preparation and organizing of promotional material or events

Zürich

Technical Specialist Troubleshooting xDSL/FiberComplaint ManagementBackoffice TechnicalBackoffice Super User StarmindCustomer Experience:Ambassador Net Promoter Score (NPS)Analyse NPSGet feedback via call to customerInitiate internal team measuresEmployee Experience:Analysis support processImprovement of various processes

Wallisellen, Zürich

Lead and development of subordinatesEnsure quality, stability and efficiency Analytical consulting for the management and various business units Quality ManagementCoach the Coach

Zurich, Switzerland

Planning, organizing, and leading duties in the Event departementHandling required reporting and data-entry Assisting in financial aspects of the business

Master Warrant Officer, Leadership-, Management– And Concept On Brigade Level. Führungslehrgang Grosser Verband Fgg1

General Staff School GSS - Swiss Army

Certificate, Intercultural Management, 81.11%

International behaviour in communicative processes (e.g. negotiation situations) Compare different analysis approaches of communication.

Certificate, Projektmanagement Basics

Application of different process models and structuring methods Parameters in project management, clear definitions of terms etc.

Certificate, Google Adwords, Analytics, Merchant Center

Account Management, Ads creation & programming Optimization of business accounts on the basis of various data

Promotion Staff Warrant Officer, Military And Strategic Leadership

Leadership-, Management– and Concept on Battalion level

Dipl. Event And Marketingcommunicator, Event & Marketing

Certificate, Managing Team Performance

Proactive management, promotion of development, effective coaching

Certificate, Quality Management

Quality monitoring, performance reviews, target agreements

Bachelor Of Arts - Ba, Business Administration And Management, General

Federal Diploma Of Higher Education, Business Administration And Management, General