Jhonson Gutiérrez Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

Los Angeles, California, United States

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Processed cash, credit and check transactions with POS system and cash register.
• Supported team members by assisting in upselling products and services and closing sales with customers.
• Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
• Supported business performance targets to drive improvements in sales and customer satisfaction levels.

Los Angeles, California, United States

• Sold various products by explaining unique features and educating customers on proper application.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered incoming telephone calls to provide store, products and services information. Managed stock demands and employee shift schedules and adapted professionally tounexpected changes
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Worked with fellow sales team members to achieve group targets.

Los Angeles, California, United States

Sold various products by explaining unique features and educating customers on properapplication.Built and maintained relationships with peers and upper management to drive team success.Maintained knowledge of current promotions, exchange guidelines, payment policies andsecurity practices. Assisted teammates with sales-processing tasks to meet daily sales.

Madrid, Community Of Madrid, Spain

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Processed all cash, credit and check transactions with POS system and cash register.
• Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
• Supported business performance targets to drive improvements in sales and customer satisfaction levels.
• Collaborated with management and executives and made strategy recommendations based on insights into sales operations.

Madrid, Community Of Madrid, Spain

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Processed all cash, credit and check transactions with POS system and cash register.
• Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
• Supported business performance targets to drive improvements in sales and customer satisfaction levels.
• Collaborated with management and executives and made strategy recommendations based on insights into sales operations.

Madrid, Community Of Madrid, Spain

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Boosted team morale and overall sales volume by creating employee incentive sales contests.
• Created and finalized quotes to complete deals between company, vendors and customers.
• Partnered with marketing team to align sales strategy with brand messaging across communication channels.
• Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
• Achieved company growth for consecutive months through market expansion and sales.

Madrid, Community Of Madrid, Spain

• Maintained high standards of internal and external customer service.
• Demonstrated exceptional customer service to both internal and external customers.
• Led and managed projects to support logistics efforts and plans.
• Identified and resolved shipping and packaging errors.
• Utilized ordering, tracking and billing systems and associated processes.
• Created and enforced policies and procedures for entire logistics team.

Barinas, Venezuela

Provided customer service and to increase company's growth and revenue through sales maximization. Assisted Sales Managers by overseeing the sales staff and developing and implementing strategies to improve company sales. Organized and verified all the new students’ profiles. Processed all student payments.

Cyber Security, Cyber Security

Gas Engineering, Engineering

During the years of 2008-2013 I was enrolled in the Gas Processing program at UNEFA and achieved a degree in Gas Engineering in 2013.