In my most recent position, I own and direct the business’s Sales and Operations strategy, yielding improved value/experience for customers and enhanced revenue/margin growth for the business. I lead the Business Development Managers and Account Managers to grow revenue and return on sales while building and maintaining deep customer relationships. I brainstorm with the marketing and sales to ensure the demand consensus process delivers an agreed-upon, workable volume forecast (mid and long… Show more In my most recent position, I own and direct the business’s Sales and Operations strategy, yielding improved value/experience for customers and enhanced revenue/margin growth for the business. I lead the Business Development Managers and Account Managers to grow revenue and return on sales while building and maintaining deep customer relationships. I brainstorm with the marketing and sales to ensure the demand consensus process delivers an agreed-upon, workable volume forecast (mid and long term). In addition, I facilitate staff and sales meetings regarding developmental strategy, best practices, and process improvements. The following are highlights of the value I’ve brought to the company:  Coached and mentored sales team through the rollout of new programs and initiatives, resulting in increased revenue 36% in the first 3 months. Secured significant cost savings by effectively negotiating lead vendor pricing contracts and formulating and implementing innovative cost reduction initiatives. Improved operating results with performance measures and targets, driving the company’s operating capabilities to surpass customer satisfaction and retention. Built and cultivated customer relationships and customer satisfaction while meeting/exceeding company's requirements for return on sales. Show less

I founded and developed this Automotive Extended Warranty call center administering daily operations, including business development, finance, contracts, the formation of strategic partnerships, hiring, training, and supervising staff. I developed, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands. I am also responsible for reconciling daily sales, returns, and financial reports with QuickBooks and Excel.The following are highlights of the… Show more I founded and developed this Automotive Extended Warranty call center administering daily operations, including business development, finance, contracts, the formation of strategic partnerships, hiring, training, and supervising staff. I developed, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands. I am also responsible for reconciling daily sales, returns, and financial reports with QuickBooks and Excel.The following are highlights of the value I’ve brought to the company: Successfully grew start-up company from concept through strategic marketing and high-end customer service, resulting in an increase of revenue by 15% while decreasing costs by 10%. Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices. Show less

As a General Manager, I built and executed strategies to deliver excellent service. I have significantly driven sales and marketing initiatives, provided operational guidance to the Operations team, and trained and developed the entire sales team. I managed quality assurance programs including call evaluations, re-training of employees and customer surveys. The following are highlights of the value I’ve brought to the company: Introduced strategic and tactical action plans to… Show more As a General Manager, I built and executed strategies to deliver excellent service. I have significantly driven sales and marketing initiatives, provided operational guidance to the Operations team, and trained and developed the entire sales team. I managed quality assurance programs including call evaluations, re-training of employees and customer surveys. The following are highlights of the value I’ve brought to the company: Introduced strategic and tactical action plans to increase revenues by 17% and leverage existing utilization to surpass all current industry standards. Conceptualized and initiated aggressive internal growth plan and partnered with company owners to resolve production problems, improve operations, and provide exceptional customer service. Drove significant improvement of operations by creating and enforcing company policies, sales scripts and rebuttals, and training manual. Show less

At Vehicle Solutions, I implemented and reviewed call center policies, procedures, and call metrics, and developed and monitored performance criteria for service and sales volume, timeliness, quality, and accuracy. My daily duties include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. I also, designed and implemented sales strategies and… Show more At Vehicle Solutions, I implemented and reviewed call center policies, procedures, and call metrics, and developed and monitored performance criteria for service and sales volume, timeliness, quality, and accuracy. My daily duties include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. I also, designed and implemented sales strategies and programs.The following are highlights of the value I’ve brought to the company: Accelerated revenue and profit growth by up to 25% through the development and implementation of sales strategies including the deployment of new sales teams and services. Established relationships through many varied engagements, successfully implementing solutions, quickly resolving issues, and closing new business opportunities. Delivered engaging sales presentations to new clients, explaining technical information to promote features and increase client base. Show less

My main responsibility for this position was to ensure the consistent achievement of service and sales objectives through performance management, resource management, and employee empowerment, engagement, and development. I researched and self-educated on product or service features and benefits; understand which products and services are purchased by the target contact in order to easily identify up-selling and cross-selling opportunity.The following are highlights of the value I’ve… Show more My main responsibility for this position was to ensure the consistent achievement of service and sales objectives through performance management, resource management, and employee empowerment, engagement, and development. I researched and self-educated on product or service features and benefits; understand which products and services are purchased by the target contact in order to easily identify up-selling and cross-selling opportunity.The following are highlights of the value I’ve brought to the company: Exceeded established sales goals and increased client retention by consistently closing at 14% monthly. Engaged in cold-calling and follow-ups with leads to drive and secure new revenue. Show less