Jeff Q Hosler Email & Phone Number

Dearborn, Mi

Integrity and Experience. Providing the following services to businesses in SE and Northern Michigan:Desktop Deployment - Windows 2000 to Windows 7, Networking/Email, Virtual Servers, Security, Firewall; Data Protection/Backup, AntiVirus/Malware; Mobile Devices; Media Server and Conversion; Remote Support; PC and Desktop Support and troubleshooting.As a Network Technician, provide on-site and remote support with desktop and system applications, network servers and services… Show more Integrity and Experience. Providing the following services to businesses in SE and Northern Michigan:Desktop Deployment - Windows 2000 to Windows 7, Networking/Email, Virtual Servers, Security, Firewall; Data Protection/Backup, AntiVirus/Malware; Mobile Devices; Media Server and Conversion; Remote Support; PC and Desktop Support and troubleshooting.As a Network Technician, provide on-site and remote support with desktop and system applications, network servers and services, hardware and storage devices. Current clients include law firm, public relations, electrical supplier and an IT services firm (where the majority of work is with medical offices). My role involves a lot of remediation (troubleshooting and improving) of clients current network environment and updating/upgrading of hardware. Show less

Plymouth, Michigan

Network Support Administrator for an investment company where I was responsible for 150 user accounts and 5 remote locations. Responsibilities included: Network Design and support, Exchange 2007 configuration and administration with multiple domains, configuration of VPN connections (IPSec, SSL), maintenance of Blackberry Enterprise Server (v4.0), Backup and Recovery solutions (Backup Exec 12.5, PerfectDisk 10), installation and remote management of switches and routers (Nortel 1020-24T-PWR)… Show more Network Support Administrator for an investment company where I was responsible for 150 user accounts and 5 remote locations. Responsibilities included: Network Design and support, Exchange 2007 configuration and administration with multiple domains, configuration of VPN connections (IPSec, SSL), maintenance of Blackberry Enterprise Server (v4.0), Backup and Recovery solutions (Backup Exec 12.5, PerfectDisk 10), installation and remote management of switches and routers (Nortel 1020-24T-PWR), wireless access points, firewalls, building security devices and support of phone systems (Nortel BCM40, BCM50, 3com IP and Cisco IP) and End User Support.---Utilized tools and practices that reduced user problems and downtime. Reviewed configuration performed by past employers and contractors, found many errors and corrected them resulting in a more stable network.---Researched, tested and implemented Open Source solutions for the company creating substantial savings over traditional applications. Solutions included Remote Management system and Helpdesk software. Research of new telecommunications solution would have provided over $4,000/month savings over current contract.---Provided assistance for all mobile communication devices. Supported users connecting to Blackberry Enterprise server and those connecting to Exchange server alike. Show less

Having spent my first year with Northridge as a volunteer, started on staff as Media Room Manager where I oversaw an area responsible for production and archive storage of all recorded services, special events and audio/video production. Production included media (CD/DVD), printing, packaging and store inventory, as well as, management of on-line content – audio, video and streaming media. Grew the position into Marketing Technical Services Manager where I provided expertise and technical… Show more Having spent my first year with Northridge as a volunteer, started on staff as Media Room Manager where I oversaw an area responsible for production and archive storage of all recorded services, special events and audio/video production. Production included media (CD/DVD), printing, packaging and store inventory, as well as, management of on-line content – audio, video and streaming media. Grew the position into Marketing Technical Services Manager where I provided expertise and technical skills to Marketing Team whenever a new delivery method involved technology. ---Key advisor on Information Technology for one of the nation’s largest churches. Assisted in the research and deployment of VMWare ESX, ESXi, iSCSI and VMWare Center---Solely responsible for the Media Services Network – including 1-VMWare ESXi Server, 3-Windows Servers (2003, 2008), 25-workstations (theaters, POS, media room). Designed and implemented Archival/Backup storage methods (NAS) for greater than 20TB of Audio and Video files. ---Implemented a number of initiatives for Marketing Team, including Streaming Media (Flash), Web Modules (DNN), IPTV, Podcasting (RSS), eCommerce (Volusion), POS (Bookstore Manager), Bulk Email (Constant Contact) and Text Messaging (Mobivity).---Championed redeployment of POS (Point of Sale) system for use in Bookstore and Café. As System Analyst, setup server, application user menus, work stations, printers, light poles, scanners and monitors. Spent a significant amount of time working through issues with software vendor.---Developed loyal relationships with staff – increased regular volunteer staff from 2 to 24 through streamlining processes, pairing individual talents to tasks, individualized training and creating a cohesive working environment.---Management of Media Room included all sourcing, configuration and deployment of software for video and audio editing and storage. Show less

Met with clients to determine functional requirements and make recommendations for network enhancement, security hardening and standardization. Through troubleshooting and consultation, was able to quickly assess client needs and provide cost effective solutions. Had extended support contracts with Land Title of Michigan and Reliance Software Systems (RelWare). ---Services included – Network Design, Disaster Recovery Plans, Internet Security (WatchGuard, SonicWall), WiFi, Switch… Show more Met with clients to determine functional requirements and make recommendations for network enhancement, security hardening and standardization. Through troubleshooting and consultation, was able to quickly assess client needs and provide cost effective solutions. Had extended support contracts with Land Title of Michigan and Reliance Software Systems (RelWare). ---Services included – Network Design, Disaster Recovery Plans, Internet Security (WatchGuard, SonicWall), WiFi, Switch Management, SNMP Management (WhatsUp! Gold, Servers Alive). ---Installation, configuration and maintenance of Windows Server 2000, Windows Small Business Server 2003, Exchange Server, Anti-virus (McAfee, AVG, Symantec), Message Security (GFI MailEssentials).---Effectively communicated complicated IT processes in a language that the client could understand. Presented recommendations to clients only after researching solutions and options that addressed cost and technology goals.---Increased efficiency for many small businesses by bringing them into the “internet age” through successful configuration of servers for internet sharing, secure remote access (VPN, Remote Desktop) to network and email accounts. Show less

As Manager of Network Team and Helpdesk Staff led a network support team of four associates and provided enterprise-wide support, updates, and metering. Traveled to various facilities within the US and Canada to consult with IT staff on site and implement corporate solutions.---Went beyond scope of work to talk to End Users at remote sites to get to the root of their problems and provide solutions that met corporate goals, as well as, site needs. ---Established company-wide software… Show more As Manager of Network Team and Helpdesk Staff led a network support team of four associates and provided enterprise-wide support, updates, and metering. Traveled to various facilities within the US and Canada to consult with IT staff on site and implement corporate solutions.---Went beyond scope of work to talk to End Users at remote sites to get to the root of their problems and provide solutions that met corporate goals, as well as, site needs. ---Established company-wide software and hardware standards, managed user rights for over 400 workstations. Provided monitoring of over 15 remote worksites to troubleshoot networks remotely and identify potential issues.---Implemented network monitoring utilizing Compaq and WhatsUp! software via SNMP Management. Discovered the value of device and network monitoring and remote administration. ---Expanded company network to include off site facilities via WAN links. Servers configured for file and print services, enterprise antivirus protection, MS Exchange (with group scheduling), IIS, VPN access, Citrix thin-client. Show less

B.S., Marketing , Cis

Activities and Societies: Phi Sigma Kappa, Computer Lab School of Business

Electronics