Experienced and results-driven Support Staff Manager with a proven track record in overseeing day-to-day operations within Candor Studios, a premier freelancer service portal. Proficient in managing teams, resolving escalated disputes, and ensuring client satisfaction. Adept at maintaining confidentiality and upholding professional standards while fostering a positive work environment.Key Responsibilities:- Managed a team of support staff members responsible for overseeing daily commission orders and resolving escalated client disputes.- Oversaw the Order Managers & Q/A team, ensuring efficient workflow and adherence to company policies and procedures.- Monitored Order Managers' performance and provided feedback to enhance productivity and quality of service.- Served as a key support link for clients, addressing inquiries, concerns, and complex disputes with professionalism and efficiency.- Moderated public channels and provided assistance to clients, fostering a positive and respectful community environment.- Ensured strict confidentiality of client information and maintained a professional attitude in all interactions.

Highly skilled Freelance Software Engineer specializing in commission orders for Candor Studios, a prominent freelancer service portal. Demonstrated expertise in software development, technical implementation, and quality assurance. Proven ability to deliver exceptional solutions while ensuring client satisfaction and adhering to project deadlines.Key Achievements:- Successfully completed multiple commission orders for Candor Studios, contributing to the enhancement of their freelancer service platform.- Received positive feedback from clients for delivering high-quality solutions within specified timelines.- Consistently maintained open communication channels with clients to gather requirements and provide updates on project progress.

Cash handling & balancing Stock managementExcellent customer serviceTeam managementStore closingKeyholder

Cash handling & balancing Stock managementExcellent customer service

At Skycade, I managed various different projects with quick turnaround times. This required accurate knowledge of the technologies used and essential team management.

At Skycade LTD., I manage and maintain databases, Java programs, Ubuntu servers, and a large network and manage a team of people. I have learned so many things at Skycade as it is my first serious developer position with enterprise grade systems.