Working with the CEO & Headteachers on a strategic ICT Improvement plans for the Trust and Schools. Being the main point of technical support and escalation for on-site ICT Technician, and to research / procure and implement new systems and services. Provide guidance and support for ICT.Support teams at each academy to improve ICT systems and support to therefore improve Teaching and Learning.To ensure that disaster recovery / safeguarding / cyber security and data protection obligations.Ensuring the smooth running of the ICT Network, while identifying ways to mitigate technical debt. Supporting the on-going system lifecycle of ICT Equipment, whilst managing budgets and trying to ensure the product is fit for purpose and value for money.Working across schools in a trust to ensure alignment of systems and contracts, while getting best value for the schools / trust and being the main point of contact for the Trust’s HQ.Local Governor at Albany Academy since Nov 2024.

Education Support Partnership - https://www.telgroup.co.uk/it-support-for-schools/Working with the CEO / CFO and Digital Leads / Head teachers on strategic ICT Improvement plans for Trusts / Schools. Being a point of technical support and escalation for on-site ICT Technicians, and to research / procure and implement new systems and services. Provide guidance and support for ICT Support team and to improve ICT systems and support to therefore improve Teaching and Learning.To ensure that disaster recovery / safeguarding / cyber security and data protection obligations.Ensuring the smooth running of the ICT Network, while identifying ways to mitigate technical debt. Supporting the on-going system lifecycle of ICT Equipment, whilst managing budgets and trying to ensure the product is fit for purpose and value for money.Working across multiple schools in a trust to ensure standardisation of systems and contracts, while getting best value for the schools / trust.Leading meetings with each school and being the main point of contact for the Trust’s HQ.

Bringing the ICT Support in house from a BSF contact. Supporting just over 1200 students and over 150 members of staff using almost 600 devices (desktops, laptops and mobile devices). Project delivery to upgrade whole estate to Windows 10 and end user training and guidance and polices for remote working.- Managing the Windows network - Upgrades, Repairs, Software Deployment (SCCM) and Network Management- Hyper-V Cluster and Windows Server- Managing Users and Group Policies, Data and Computers- Office 365 (Email, Teams and OneDrive)- MIS Systems (SIMS.net and Finance 6)- Projectors/IWB and Promethean Panels- Security (Sophos Cloud)- NetSweeper Filtering- Schools Website (Wordpress) and Twitter- Microsoft EES agreements- Backups - Veeam and RBUSS- Servers - Windows Server 2012 r2, 2016 and 2019- Remote Access via DirectAccess

- Implementation and running of a reliable network with very tight budget. - Providing 1st and 2nd line support for 600 students and 70 members of staff.- Managing the Windows & Mac OS X network (Upgrades, Repairs, Software Deployment Network Management),- Managing Users and Group Policies, Data and Computers,- Office 365 (Email and OneDrive),- MIS Systems (SIMS.net, PARS, Insight, SCO and Finance 6), - Eclipse.net, - Digital Signage (DSign)- Projectors/IWB, - Security (Sophos Central and SEC)- Lightspeed Filtering and MDM for iPads,- Schools Facebook Page,- Microsoft EES agreements,- Backups

Supporting the school with our BSF managed service. Managing Users, Email Accounts and Managing the VLE. Computers for Pupils, Setting up Assemblies and Managing Consumables.

Managing the Computer Network, assisting with the move over from in-house to a private company running the ICT. Administration, Accounts, Data Management. Client maintenance, software and hardware upgrades. Migration to a managed service and to a new location.

General duties shop floor work, Customer interaction, Cash Handling, Lottery, Paypoint, Customer Service, "Facing-up", Face-to-Face Communication, Individual/group work.