As Head of Global Relationship Management at Rapyd, I spearheaded the growth, health, and innovation of our global relationship management staff, with a primary focus on ensuring customer success.

As Director of Relationship Management & Customer Success at Payvision, an ING Company, from November 2016 to October 2021, I led a team responsible for managing relationships and ensuring customer satisfaction.

From scale up to IPO! Focus on sales & customer relationship - strategic development of a portfolio of customer relations - delivery of financial budget, contract management, commercial development and control of compliance & risk requirements. Development & evolution of Payment Strategy for the portfolio across the whole Payment value chain – Gateway, Acquiring, Risk Management, Alternative Payments, Treasury / FX. Effectively built personal relationships using knowledge, presence and credibility to be seen as a trusted advisor to senior management at the customers Resilience and tenacity, with the ability to manage demanding customer relationships, tackle and resolve issues, and identify income opportunities (up/cross sell) Gained the confidence and ability to negotiating major contracts at board level at large corporate businesses.

Experian® is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Using our comprehensive understanding of individuals, markets and economies, we help organizations find, develop and manage customer relationships to make their businesses more profitable.

The ING Group (Euro next: INGA, NYSE: ING) is a global financial institution offering retail banking, direct banking, commercial banking, investment banking, asset management, and insurance services.

Eneco, the trading name of Eneco Holding N.V., is one of the largest producers and suppliers of gas, electricity and heat in the Netherlands, serving more than 2 million business and residential customers.

Consultancy internal & external communication, design, marketing