● Examine the organization's financial statements such as the balance sheet and income statement every quarter. ● Review organizational campaigns including the time frame of the expected completion of the strategic goals on a quarterly basis.● Produces Director's performance review and sets annual goals. ● Make organizational decisions impacting organizational bylaws and dealing with compensation requests.

Mortgage lender: Purchases, Refinance, Home Equity Lines of Credit, Home Equity Installments Loans. ● Consults with customer on possible loans to satisfy their need and adequately explains each product.● Collects clients’ financial documentation and underwrites customers to ensure eligibility for loan.● Communicates with all stakeholders along the process including the customers, real estate agents, and title escrow officers to ensure a smooth closing. ● Works closely with down payment assistance programs and understands guidelines for first time homebuyers. ● Firm understanding of loan policy, DU findings and Encompass Software. ● Organizes and hosts monthly multicultural banking center meetings and brings external guests to present and also organizes diversity and inclusion trainings.

● Six month training program with a promotion to become a lending officer for FirstBank.● Trained in all areas of banking including the teller position, opening new accounts and bookkeeping. ● Involved in management needs: Staff Disciplinary, Reviews, Customer Complaints.

● Entered the loan application into the appropriate software in a timely manner to ensure loans disclosures are sent. ● Maintained communication between loan officer, underwriters, title officers and borrowers to successfully progress each loan inquiry from origination to disbursement. ● Managed 10-15 loan files and balanced tight deadlines by collaborating with team members to resolve any issues. ● Promptly collected missing documentation and ensured all loan documentation is complete and accurate. ● Continually adapts to new policy and process changes.

● Provided exceptional customer service while completing customer's transactions.● Accurately processed transactions and balance cash box.

● Analyzed and proposed a new internal hiring process to enhance the employee experience by researching best in-class practices.● Conducted feedback from employees, managers and HR business partners to evaluate and strengthen current internal hiring processes.● Learned to maneuver Workday application system for employee related activity and learned to run employee data reports for organizational needs.● Attended campus career fairs, networking events, and classroom presentations.● Exposed to intake calls, offer letters and practiced intake calls.● Prepared recruiting flyers for networking events and learned how set up virtual recruiting fair.● Supports Campus Relations team by organizing intern events and managing midpoint check in meeting with interns to ensure positive intern experience.● Learned to navigate and effectively organize Outlook email and schedule meetings with multiple people.

● Effectively communicated and coordinated prompt service in fast pace environment by executing and managing multiple tasks.● Provided attentive and welcoming service for all customers and improved customer satisfaction and retention.● Recognized for meticulous work ethic and promoted after six months due exceptional customer service.● Provided excellent and courteous service to ensure a quality experience for customers.● Handled multiple serving tasks at the same time in a high paced environment and maintained collected and diligent. ● Preserved consistent communication to ensure the operation of the business produces positive customer satisfaction, replenish merchandise inventory and employee schedule are handled in timely manner.

Two year professional development training program:● Received coaching to also teach others in areas of personal financial management, resume building, networking, personal branding and academic achievement. ● Required internship for each semester to gain exposure and experience to organizations and companies. ● Attended weekly table discussions on concerns around urban issues here in Denver and even took lead in facilitating discussion from 10-40 groups of people. ● Lived with other individuals and resolved issues and keep accountable to uphold community values.

● Implemented restorative practices to replace current disciplinary systems to foster a healthier relationships and reduce conflict.● Taught 20-30 students social and emotional behaviors every month to prevent students from receiving exclusionary penalties.● Built strong interpersonal relationships with students and school staff by encouraging healthy discipline.