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Howard Jones Email & Phone Number
Head of Customer Insight
at
SNG (Sovereign Network Group)
1 work email found
@bt.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Insight
Location
United Kingdom, United Kingdom, United Kingdom
Company size
Who is Howard Jones? Overview
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Quick answer
Howard Jones is listed as Head of Customer Insight at SNG (Sovereign Network Group), a company with 1752 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at bt.com and a matched LinkedIn profile for Howard Jones.
Howard Jones previously worked as Head of Customer Feedback and Insight at Sovereign Housing Association and Customer Strategy & Improvement at Barnet Council. Howard Jones holds First Class Honours, Business Studies from Coventry University.
Company email context
Email format at SNG (Sovereign Network Group)
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*@bt.com
68% confidence
AeroLeads found 1 current-domain work email signal for Howard Jones. Compare company email patterns before reaching out.
Profile bio
About Howard Jones
Experienced customer experience specialist with a breadth and depth of diverse skills developed whilst leading a variety of key Local Government, commercial and social enterprise programmes.
Listed skills include Management, Strategic Partnerships, Customer Experience, Telecommunications, and 24 others.
Current workplace
Howard Jones's current company
Company context helps verify the profile and gives searchers a useful next step.
Sng (Sovereign Network Group)
10 roles
Howard Jones work experience
A career timeline built from the work history available for this profile.
Head Of Customer Feedback And Insight
Customer Feedback strategyLeading the complaints transformation programmeLeading and developing the Customer Feedback and Complaints teamsDefining key customer experience metricsCustomer feedback programme managementRoot cause analysisBenchmarkingHorizon-scanningCompliance with regulatory requirementsInsight-led improvementsC-suite level.
Head Of Customer Insight
Customer Strategy & Improvement
Resident surveys and researchCustomer Service StandardsMystery shopping and Back to the Floor programmesCustomer insight frameworkContact demand reductionPerformance reporting and analysisOut of Hours service
Oct 2016 - May 2019
Planned Career Break
.
Apr 2016 - Sep 2016
Partnerships And Programmes
Securing start-up investment for Internet MattersPartnership programme with Unicef UK
Jul 2013 - Mar 2016
Business Improvement
Change ManagementContact centre transformation programme Business process re-engineering
Jan 2011 - Sep 2012
Head Of Operations
Start-up and establishment of BT StoresOperational process design and implementationDelivering £45m+ revenue over three yearsSetting up dedicated contact centre
May 2006 - Dec 2010
Business Improvement Manager
Bt Consumer Digital Channels
Strategic planning: conducted review of digital and indirect channels. Extended existing commercial and operational parameters to deliver strategically important projects.
Sep 2003 - Apr 2006
Various
Additional Experience
Between Sep 2012 and Jun 2013 took the opportunity to undertake a charitable secondment within BT. Planned and delivered interactive and inspirational learning events to over two thousand young people and their teachers to help them bridge the gap between education and the workplace. Have worked within the merchant banking, mobile telecommunications and.
Jun 1995 - Aug 2003
3 education records
Howard Jones education
First Class Honours, Business Studies
Coventry University
Education record
Chartered Institute Of Marketing
Bt Lean Six Sigma Green Belt
Niit
FAQ
Frequently asked questions about Howard Jones
Quick answers generated from the profile data available on this page.
What company does Howard Jones work for?
Howard Jones works for SNG (Sovereign Network Group).
What is Howard Jones's role at SNG (Sovereign Network Group)?
Howard Jones is listed as Head of Customer Insight at SNG (Sovereign Network Group).
What is Howard Jones's email address?
AeroLeads has found 1 work email signal at @bt.com for Howard Jones at SNG (Sovereign Network Group).
Where is Howard Jones based?
Howard Jones is based in United Kingdom, United Kingdom, United Kingdom while working with SNG (Sovereign Network Group).
What companies has Howard Jones worked for?
Howard Jones has worked for Sng (Sovereign Network Group), Sovereign Housing Association, Barnet Council, ., and Bt.
How can I contact Howard Jones?
You can use AeroLeads to view verified contact signals for Howard Jones at SNG (Sovereign Network Group), including work email, phone, and LinkedIn data when available.
What schools did Howard Jones attend?
Howard Jones holds First Class Honours, Business Studies from Coventry University.
What skills is Howard Jones known for?
Howard Jones is listed with skills including Management, Strategic Partnerships, Customer Experience, Telecommunications, Business Process Improvement, Business Planning, Strategy, and Start Ups.
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