Jacob Hudson Email & Phone Number

United States

• Used the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintained an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilized CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as.
• Established close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.

Mason, Ohio, United States

• Managed Lease/Loan activities including initial booking, renewals, transfers, assumptions, rewrites, rent changes, invoicing, end of term tasks, and terminations
• Worked closely with cross-functional teams to guarantee accuracy in billing, payment processing, and related tasks
• Produced detailed month-end reports to facilitate financial analysis and decision-making processes
• Served as a dependable backup for colleagues, ensuring seamless operations
• Exhibited flexibility by supporting supervisor with a range of assigned responsibilities

Milford, Ohio, United States

• Delivered ability in the areas of invoicing, payment resolution, audit, specialized billing, and large customer support
• Processed incoming paperwork for billing and accounts payable
• Reviewed all documents for accuracy while ensuring they are filled out completely
• Made outbound calls to resolve paperwork issues
• Communicated with sales teams and customers to help resolve any billing discrepancies
• Answered incoming calls and connected them to the proper team

Anderson, Ohio, United States

• Overseen interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/ members.
• Promoted and effectively sold memberships and all ancillary services
• Scheduled all appointments via core business software
• Worked towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction

Highland Heights, Kentucky, United States

• Supported varsity Esports teams in engaging with national and regional conferences during in-season play
• Ensured compliance with regulations by reviewing student eligibility and registration efforts for the varsity teams
• Conducted research alongside esports director to establish partnerships with new corporate and community allies for NKU Esports
• Assisted in researching targeted community and high school partners for future outreach initiatives with NKU Esports
• Collaborated with NKU IT and facilities management to design and execute a successful event in collaboration with NKU Esports

Blue Ash, Ohio, United States

· Organized and executed tournaments, ensuring smooth operations throughout· Developed and implemented a dynamic Esports summer camp program tailored to the interests and needs of young gamers· Provided on-call support for any esports-related inquiries

Cincinnati, Ohio, United States

· Organized and executed successful sporting and social events on campus· Ensured seamless event operations and resolved any issues that arose· Efficiently dismantled event setups once they concluded

Bachelor'S Degree, Sport Administration

Associate Of Arts - Aa, Pre Sports Administration