Jay Huggins Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia Area

Richmond, Virginia Area

Business Analyst with experience in SharePoint, Sitecore, and Drupal CMS implementations and Mobile Apps. Responsible for understanding client processes & requirement, coordinating the efforts of developers & technical services, and producing product documentation including Requirements, Wireframes, Specifications, QA, and Training.

Richmond, Virginia Area

Business Analyst & Architect with experience in SharePoint & Sitecore implementations and Mobile Apps. Responsible for understanding client processes & requirement, coordinating the efforts of developers & technical services, and producing product documentation including Requirements, Wireframes, Specifications, QA, and Training.

Richmond, Virginia Area

Business Analyst focusing on Microsoft SharePoint implementation. Responsible for understanding client processes & requirements while coordinating the efforts of developers and technical services.

Richmond, Virginia Area

Richmond, Virginia Area

On-site at Capital One: Worked with the Release Strategy & Management team to develop and implement processes and governance regarding Bank IT release schedules and contents. Developed tools to track both host-level and project-level releases as well as generated reports for senior leadership. Coordinated information sharing with Bank Project Delivery Office (2010-2011)Supported the integration of Chevy Chase Bank acquisition into Capital One Bank by discovering and documenting anticipated system impacts and creating reports for Capital One management. (2010)

London, United Kingdom

Used Project Management, Marketing Database, and Web experience to deliver various J&J Vision Care initiatives.Consulted with E-Business, Marketing, and Web teams to define a database architecture and develop a Seibel On-Demand Consumer Database to be used by all countries that will allow consistent use of data structures across multiple markets while maintaining security for all consumers’ personal information.Collaborated with multiple internal franchises to select an email / SMS delivery service provider (Experian CheetahMail) that reduces costs, improves efficiency, and will scale for future growth of online communication.Supported post-launch analysis of website for Eye Care Professionals designed to enhance education and improve communication among participants.

Richmond, Virginia Area

Used Project Management skills and Marketing/Sales business area knowledge to facilitate successful realization of high-profile initiatives with compressed schedules.Led External SAP Data Feed Restructuring project that resulted in annual cost reduction of over $250,000 for internal business client and supported enterprise Business Warehouse data strategy.Led requirements and testing teams and oversaw vendor development for rapid deployment of promotional websites that allowed Marketing clients to connect with consumers and track interest levels in two test markets.Managed urgent integration of newly acquired product lines into existing Sales systems allowing for increased retail distribution and placement for new SKUs.

Richmond, Virginia Area

Applied Project Management skills and Technical knowledge to Marketing campaign. Presented monthly campaign progress reports and metrics analysis to Senior Marketing Management. Negotiated extended contracts and managed program expansion based on success of initial campaign.Managed a direct marketing Marlboro Rewards program that proved to be the most successful campaign in Marlboro history in both response rate and positive brand feedback.Led a cross-functional team in a collaborative style that allowed members to use their expertise to maximize performance and minimize workflow interruptions.Consulted on initial planning and vendor selection stages for premium, invitation-only Marlboro “Adventure Series 365” website.

Greater New York City Area

Responsible for coordinating activities of cross-functional, multi-vendor team including: maintain and assess project schedule, approve program collateral materials, implement and manage vendor contracts, report progress to stakeholders, resolve or escalate issues, and maintain team communications. Relocated to New York office to join IS Marketing Account Team.Performed dual role of IS Project Manager and Marketing Business Manager as recommended by outgoing Business Manager in order to maintain project continuity and minimize risk to the launch date. Led technology team and collaborated with Marketing clients to launch PMUSA’s first consumer-facing, age-verifying websites which allowed PMUSA to maintain its industry leadership in collecting information only from legal-age consumers. Recognized by Management for excellent performance and client satisfaction in a role that was both new to me and to the organization.

Consulted with multiple projects to ensure effective use of resources and strategy development for emerging technologies.Researched and recommended technical direction and assisted in selection of external hosting provider, development of statement of work and service level agreements for Web-based hosting provider that resulted in a unified contract and reduced service issues.Led Desktop Support group on Enterprise SAP project that distributed GUI client to Finance and Manufacturing users resulting in significantly lower annual licensing and maintenance costs for those organizations.

Evaluated and documented new hardware and software solutions for Field Office servers and workstations, 2nd level escalation point for Field Sales tech support. Managed network transition and physical move of computers for national Sales Office relocations and ensured that normal business operations continued uninterrupted.

Contract Technical Analyst to PM USA for Macintosh related projects & support.Used technical expertise to evaluate and approve hardware and software products for Field Sales Force laptop replacement project. Supervised onsite processes to ensure successful upgrades for all users.Assisted in production of CD-ROM Newsletter Proof-of-Concept by researching production costs and development cycle for the initiative that would have reduced costs and deployment time for remote users.

Greater Memphis Area

Enterprise Macintosh Administrator & Support for internal creative departmentsManaged and administered network of over 100 Macintoshes.Maintained software licensing and proactively performed software & hardware upgrades. Evaluated new application requests and worked with users to select the best solution.

Greater Memphis Area

Organized flights, hotels, and routes for quarterly “Travel Weekend” to allow Senior Management maximum efficiency in meeting retail staff and minimize travel costs.Assisted in purchase and management of networked Xerox DocuTech high-volume digital copier that resulted in increased capacity and faster production time for internal communications. Developed and supervised in-house computer-based engraving shop that reduced both annual costs and fulfillment times for employee name-tags and customized signage.

Bba, Marketing/Advertising

Education record