Jose Serrano Email and Phone Number
With over 13 years of experience in the management field, I am an Operations Manager at OC Ice Cream, a leading provider of premium ice cream products and services. I oversee critical business operations, such as client engagement, streamlining workflows, CRM automation, and strategic sales and marketing initiatives, leveraging my expertise in investor relations, quality control, and customer service.My passion is cultivate client relationships, driving significant business growth and operational enhancements. I also play a key role in guiding the overall success of the business, collaborating with internal and external partners, providing audit support, and ensuring regulatory compliance. My goal is to deliver exceptional results and value to OC Ice Cream and its customers.
Santa Ana Police Department
View- Website:
- joinsantaanapd.org
- Employees:
- 157
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Police Records SpecialistSanta Ana Police DepartmentTustin, Ca, Us
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On-Site Relief ManagerStor-It Self Storage Jan 2024 - PresentSan Juan Capistrano, California, United States- Manage day-to-day operations of the storage facility.- Provide exceptional customer service and maintain security protocols.- Address inquiries promptly and assist with rental agreements.- Ensure compliance with company policies and procedures.- Oversee maintenance and cleanliness standards.- Handle financial transactions accurately and efficiently. -
Operations ManagerOc Ice Cream May 2021 - PresentOrange, California, United States- Oversee production schedules, inventory levels, and supplier relationships.- Ensure compliance with food safety and sanitation regulations.- Lead training initiatives to ensure staff proficiency and adherence to protocols.- Collaborate with sales, marketing, and distribution departments for product launches.- Analyze production data to identify areas for improvement and enhance efficiency. -
Investor Relations - Non-Agency Jumbo ReviewerNew American Funding Feb 2020 - Apr 2021Tustin, California, United States- Conduct post-closing analyses to ensure compliance with investor guidelines.- Manage investor submissions and promptly address conditions and due dates.- Stay updated on investor guidelines through training and self-administered research. -
Post-Closing – Private Mortgage Insurance / Servicing AnalystNew American Funding Aug 2016 - Feb 2020Tustin, California- Manage quality control processes and facilitate servicing of mortgage insurance policies.- Review closed loan documents, clear exceptions, and process invoice adjustments.- Ensure timely remittance of mortgage insurance policy premiums.
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Collateral Reviewer - Wholesale Lead SpecialistNew American Funding Jun 2015 - Aug 2016Tustin, California- Prepare and review collateral based on warehouse requirements.- Clear exceptions and ensure compliance with company policies and procedures.- Coordinate collateral shipping and delivery through FedEx.
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Mortgage Quality Control AnalystDeutsche Bank Aug 2013 - Jun 2015Santa Ana, California- Conduct comprehensive audits of loan documents for compliance with regulatory standards.- Manage in-depth file reviews and ensure adherence to quality control procedures.- Provide practical knowledge and support related to regulatory and company requirements. -
Loan Officer AssistantLifetime Financial Services Apr 2008 - May 2013Herndon, Virginia- Assist loan officers in processing and reviewing funding documents.- Clear exceptions and ensure accuracy of loan documentation.- Serve as a liaison between clients, referral partners, and loan officers. -
Senior Sales Associate / Wireless Retail Store ManagerMetropcs Dec 2006 - Feb 2009Garden Grove, California, United States- Lead sales team in achieving monthly revenue targets through strategic initiatives.- Train and develop staff to provide exceptional customer service.- Implement operational processes to streamline workflow and improve efficiency.- Monitor inventory levels and manage retail operations to ensure profitability.
Jose Serrano Education Details
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Business Administration -
Newport Harbor High School
Frequently Asked Questions about Jose Serrano
What company does Jose Serrano work for?
Jose Serrano works for Santa Ana Police Department
What is Jose Serrano's role at the current company?
Jose Serrano's current role is Police Records Specialist.
What schools did Jose Serrano attend?
Jose Serrano attended Hope International University, Newport Harbor High School.
Who are Jose Serrano's colleagues?
Jose Serrano's colleagues are Julian Rodriguez, Cesar Berber, Debbie Walloch, Giovanni Tapia, Doris Brigitth Peña Vega, David Madrid, Rosa Ponce De Leon.
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Jose Serrano
Escondido, Ca -
Jose Serrano
San Francisco Bay Area -
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