Prior to moving to the United Arab Emirates, I have over 11 years of experience working in the Outsourcing Industry in the Philippines. I worked as a Shift Manager for Operations, responsible in managing people, business and the client. Before joining Operations, I was part of the Quality Team as a Quality Analyst with background in different Quality Tools that aids in Quality Control, error proofing and process improvement.I started my career in Dubai with the Lead Generation Industry focused on Contact Discovery, Quality Control and Client Delivery. Recently, I have been exposed to Dubai’s Wellness Industry gaining knowledge with operational and sales aspect of a wellness center focused on different holistic healing modalities. Competencies: Excellent Communication Skills, Strong Interpersonal Skills, Performance Management, Process Improvement, People Development, Employee Engagement, Client Relationship and Customer Experience, Recruitment, Corporate Social Responsibility, Discipline Management.