David H. Email & Phone Number

Seoul, South Korea

대한민국 서울

• Developed Tableau dashboard to visualize return rates by item category, improving standard procedures and facilitating outcome comparison.
• Enhanced recovery rate from returned items through root cause analysis, resulting in a cost reduction of over 10% and annual savings of $5 million.
• Conducted A/B tests to compare the efficiency of standard operating procedures and identify areas for optimization.
• Built a machine learning model to predict customer demand on a daily/hourly basis in the operational area.
• Utilized sophisticated data analysis techniques to develop strategies for minimizing customer complaints throughout the service delivery process.
• Led a project focused on applying deep learning models(computer vision) to enhance efficiency in compliance project, achieving a 50% reduction in operational costs.

대한민국 서울

• Developed Android/iOS Chinese Study Service, leveraging flutter.
• Designed UI and implemented front-end design to ensure a user-friendly experience for language learners.

Seoul

• Led a cross-functional project to enhance the inventory management system, resulting in a reduction of malignant stocks by over 15%.
• Developed strategies based on comprehensive market research that facilitated the successful launch of new products into the market.
• Designed and executed business operations, closely monitored Key Performance Indicators (KPIs), and provided actionable insights to optimize performance and drive business growth.

• Collaborated with talented singers in the United States and Colombia on music production and songwriting projects.
• Demonstrated effective communication and teamwork skills in multicultural and cross-border collaborations, fostering creativity and achieving shared goals.

Seoul

• Analyzed order processing patterns to identify risks and designed solutions, resulting in a 10% improvement in delivery rates.
• Conducted weekly data sprints to provide strategies for addressing potential operational issues, leading to a cost savings of $3 million per year through the implementation of a recycling initiative.
• Developed an internal Business Intelligence (BI) dashboard using SQL, providing actionable insights for decision-making.
• Gained rotational experience in sales, operations, and IT development, serving as a liaison between sales and operations teams to streamline processes and improve communication.

Gangnam-gu, Seoul, Korea

• Led the elaboration of a Feasibility Study for the implementation of a Public Administration Information System Infrastructure in Dar es Salaam, Tanzania.
• Conducted comprehensive research and analysis to assess the viability and potential impact of the proposed infrastructure implementation.

Yongsan Garrison

• Managed a team of over 100 soldiers as senior KATUSA, facilitating effective communication and teamwork within the platoon.
• Provided one-on-one counseling sessions to soldiers, offering support and guidance to address personal and professional challenges.
• Assisted newly deployed soldiers in adjusting to army life, ensuring a smooth transition and integration into their roles and responsibilities.

Bachelor’S Degree (Bba), Business Administration And Management, General

Activities and Societies: Producer@HipHop/R&B Crew • Made music beats for rappers and vocals and Recorded songs. Produced more than 10.

Credit Exchange, Special Lecture (1 Credit)

Exchange Student, Business Administration And Management, General

Activities and Societies: Student Musicians Association@UCR

High School, Chinese(Mandarin)

• Test of Speaking Chinese (Level 4)