• Developed Tableau dashboard to visualize return rates by item category, improving standard procedures and facilitating outcome comparison.• Enhanced recovery rate from returned items through root cause analysis, resulting in a cost reduction of over 10% and annual savings of $5 million.• Conducted A/B tests to compare the efficiency of standard operating procedures and identify areas for optimization.• Built a machine learning model to predict customer demand on a daily/hourly basis in the operational area.• Utilized sophisticated data analysis techniques to develop strategies for minimizing customer complaints throughout the service delivery process.• Led a project focused on applying deep learning models(computer vision) to enhance efficiency in compliance project, achieving a 50% reduction in operational costs.• Utilized computer vision technology to enhance package retrieval processes, achieving an operational efficiency improvement of over 2%• Led the end-to-end development and deployment of a machine learning model to predict customer churn, integrating advanced data preprocessing, feature engineering, and model optimization techniques.• Delivered a fully functional prototype that showcased the potential of image classification technology in inbound process.

• Developed Android/iOS Chinese Study Service, leveraging flutter.• Designed UI and implemented front-end design to ensure a user-friendly experience for language learners.

• Led a cross-functional project to enhance the inventory management system, resulting in a reduction of malignant stocks by over 15%.• Developed strategies based on comprehensive market research that facilitated the successful launch of new products into the market.• Designed and executed business operations, closely monitored Key Performance Indicators (KPIs), and provided actionable insights to optimize performance and drive business growth.

• Collaborated with talented singers in the United States and Colombia on music production and songwriting projects.• Demonstrated effective communication and teamwork skills in multicultural and cross-border collaborations, fostering creativity and achieving shared goals.

• Analyzed order processing patterns to identify risks and designed solutions, resulting in a 10% improvement in delivery rates.• Conducted weekly data sprints to provide strategies for addressing potential operational issues, leading to a cost savings of $3 million per year through the implementation of a recycling initiative.• Developed an internal Business Intelligence (BI) dashboard using SQL, providing actionable insights for decision-making.•Gained rotational experience in sales, operations, and IT development, serving as a liaison between sales and operations teams to streamline processes and improve communication.

• Led the elaboration of a Feasibility Study for the implementation of a Public Administration Information System Infrastructure in Dar es Salaam, Tanzania.• Conducted comprehensive research and analysis to assess the viability and potential impact of the proposed infrastructure implementation.

• Managed a team of over 100 soldiers as senior KATUSA, facilitating effective communication and teamwork within the platoon.• Provided one-on-one counseling sessions to soldiers, offering support and guidance to address personal and professional challenges.• Assisted newly deployed soldiers in adjusting to army life, ensuring a smooth transition and integration into their roles and responsibilities.