Ray M. Email & Phone Number

North Carolina, United States

The Client Administrative Assistant will serve as the administrative point of contact for all things in the client department with a primary focus on inputting necessary components for revenue reports, client contracts, and client invoicing. Responsibilities: -Fulfill daily administrative tasks to ensure the functionality and coordination of the department’s tasks and projects- Support the Client Services Director and other senior members of management in the organizing, scheduling and completion of various tasks and projects- Function as a communication go between as needed to ensure the functionality of the department (i.e., Work with members of accounting team to provide information needed for billing, etc.)- Pull necessary Shopify/Shipstation data for finance department for purpose of invoicing - Maintain and update client records stored in Google Sheets and in Google Drive- Send out client contracts as directed- Gather important data as requested (social media, Shopify analytics, various channel analytics)- Review client social posts for content to utilize for merchandising- Scheduling posts and group management as needed for client brands- VIP Group oversight for client brands (approaching/welcoming new members)- Approve and denying posts on pages for brands we manage (Trio)- Maintaining Google docs and spreadsheets as related to ongoing client processes from direction of management- Providing basic support to members of client facing management as needed (reports, updating product offerings, providing updates on merchandise standings, shipments)- Executing Shopify administrative tasks as assigned

North Carolina, United States

Australia

• Customer support via Zendesk Live Chat/Support Email/Talk: answering queries about products, shipping status, pricing & pushing sales.• Order fulfillment via Magento 2/StarShipIT: Processing/cancelling orders, changing customer details, fulfillment, tracking numbers to customers.• E-commerce store management (Magento 2): Updating listings, stock, pricing• eBay store management: Updating listings, stock, pricing, optimization, promotions• Amazon store management: Updating listings, stock, pricing, optimization, PPC ads, keywords• Web research• Data mining: Using programs such as Scope, Jungle Scout• Copywriting: product descriptions for website, eBay, Amazon products listings, SEO• Content writing: blogs, articles, SEO• Systems documenting: manual/how to for different VA tasks

Singapore

• Research ideas and facts pertinent to the type of content/topic assigned• Develop ideas derived from online/offline research and organize the same on paper or computer applications• Sort out workable ideas by a process of elimination and keep eliminated ideas stored for future reference• Write fresh content based on research and brainstorming by following instructions provided for each type of document• Develop engaging content for articles, blogs, stories and social media to entice and engage audience• Proofread content for errors or additions and ensure that content is written per instructions• Ensure that web page content is edited properly to increase on-screen readability• Think up titles for each piece of content keeping appropriateness in check• Ensure that content contains sufficient keywords for search engine optimization• Write website content keeping in mind the general structure and sentiment of the readers• Rewrite, paraphrase or write content depending on specific instructions provided in the work order

• Respond to customer email, call and chat inquiries, such as complaints, order cancellation and shipping status. • Handle products orders, fulfillment and tracking numbers via Shopify and AliExpress

Sagay City, Negros Occidental

• Teaching course includes: Philippine Literature, World Literature, Afro-Asian Literature, Applied Linguistics, Translation Theory and Practice, Speech Communication, Technical Report Writing, Complex Sentence Structure.

Bacolod City, Philippines

• Providing customer support for billing-related inquiries between business and its customers.• Responsible for closing a line of business (e.g perform sales) in service to the customer.• Assists customers through chat and phone for processing payments, bill disputes, bill explanation and sales with proficiency.

Bacolod City, Philippines

• Sample and evaluate end-user transactions (i.e. telephone calls, e-mails, web, fulfillment, etc.) for accuracy and conformance to Quality standards.• Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis.• Achieve departmental productivity requirements (e.g. number of calls monitored per month on schedule, number of e-mails evaluated, etc.).• Facilitate and/or participate in calibration sessions with Quality Leadership staff, Convergys personnel and clients.• Maintain forms and definitions documents.• Participate in performance improving task forces with Account Management and clients.• Participate in internal quality audits (e.g. periodic audits of all key customer related processes to determine process control and efficiencies) and recommend changes.• Demonstrate mastery and comprehension of client’s quality standards.• Facilitate program specific internal calibration sessions.• Participate in program management monitoring sessions.• Demonstrate proficiency with respect to the client specific sales/service process.• Proficiency in use of Quality reporting databases.