Jim Hursh Email & Phone Number

United States

Reverse Mortgage

Orange, California

Irvine Ca

Motivate and energize the staff to make proactive decisions in all their communications with clients Create and advertise weekly, monthly and quarterly sales goals and keep C-level executives apprised of the progress Prepare sales reports and sign off on their accuracy before submitting them Assess the competitive landscape and institute changes to the sales program in response to competitors’ changes Establish a referral network with local businesses and find ways to maximize value from those connections Implement a sales training and orientation program to educate new hires as our company grows

Led the financial mediation efforts at Wells Fargo, as the company made major strides in the turnaround of the company. My position had a critical objective in which I was responsible for the underwriting activities along with providing resolution for the borrowers during live telephonic mediations across the country.• Responsible for coaching, developing and supervising exempt and non-exempt production, servicing, documentation, administrative support staff and/or senior specialist. • Accountable for ensuring quality customer service provided to internal/external customers.• Develop and implement operational, servicing, or documentation procedures, methods and work systems. • Assessed and recommended actions for new and improved policies and procedures

A Debt Resolution Company. Responsible for all departments, Loan Modification, Mitigation and Retention. Underwrite and review files per HAMP guidelines and modifications in general. • Responsible for coaching, developing and supervising exempt and non-exempt staff, servicing, documentation, administrative support staff and/or senior specialists. • Responsible for underwriting activities. Ensure compliance with Wells Fargo, investor, legal, regulatory or business policies. • Accountable for ensuring quality customer service provided to internal/external customers.• Develop and implement operational, servicing, or documentation procedures, methods and work systems.

Managed 8 Branch Managers, 8 retail Sales Managers, 165+ Loan Officers, 36 underwriters and as many as 124 support personnel. Established operational policies/procedures, strategic plans, programs and workforce structures for compliance with objectives, operational measures, and forecasted results• Responsible for the retail sales dept. at the corporate office where I reported directly to the President of the Company.• Handled the coaching, developing and supervising of the employees. • Lead support team in planning, monitoring, and control of technical, security, fiscal, marketing, and administrative aspects of sales / services development efforts. • Manage performance evaluations, salary administration, process improvement strategy, business case review for new services, and cost modeling. Support service requirement negotiation with various lenders and third party vendors.