Jihwan Kim Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

• Revamped home page design and enhanced customer domain experience with strategic ideas to safeguard personal information, resulting in a 33% increase in premium subscribers for Firefox Relay• Implemented accessibility specifications (WCAG 2.1) across Firefox Relay and Mozilla Accounts, ensuring high contrast mode, focus orders, and screen reader compatibility for inclusivity• Employed design audits, interface refinement, and mockups to streamline sign-up and sign-in flows in Mozilla Accounts, reducing friction and enhancing user understanding of private data protection, notably improving the password reset flow• Led the agile design and execution of user-centered features and experiences in the Privacy, Security, and Account domains, fostering cross-functional collaboration to deliver intuitive and secure digital solutions

San Francisco, Ca, Us

• Increased user engagement by 62% (3.4+ million views) on the Mozilla Connect Community platform through web redesign, visual asset customization, and improved site navigation• Led Firefox's Picture-in-Picture (PiP) design process, integrating research, competitive analysis, and play control enhancements, yielding a ≈1.5% monthly active users (MAU) increase and sustained user retention for Firefox• Collaborated cross-functionally with engineers and a product manager on design discovery and technical implementation feasibility of an early Firefox Translation, resulting in +4,291,181 translation requests (growth of +7.22%) within 2 months post-release• Enhanced user experiences for the browser users, leveraging user research and advocating for user-centric design principles

• Directed user testing and interviews, collaborated on designing and developing an end-to-end Augmented Reality (AR) mobile application for business search, culminating in a high-fidelity prototype to engineers and initiating construction• Translated research findings into actionable insights to foster empathy and provide clarity for the broader team• Demonstrated the ability to make decisive choices and remain self-motivated while navigating ambiguity and uncertainty• Managed the UX team, promoting professional growth and ensuring delivery of consistent, high-quality design deliverables

San Diego, California, Us

• Partnered with another designer and stakeholders to improve customer service software visuals, information architecture, and typography, boosting retention rates and sales for small businesses• Executed user-centric B2B designs, led data-driven analysis and testing, contributed to design reviews and visual implementation• Produced developer-friendly, scalable systems that prioritize ease of implementation while establishing consistent and cohesive design systems across the product• Clearly articulated Product and UX vision, encouraged creative thinking, and proposed out-of-the-box solutions that set our product apart

San Francisco, Ca, Us

• Produced a full spectrum of design representation graphics using Photoshop, Illustrator, and SketchUp for clients and meetings• Created detailed design documents with all manner of states considered, well-annotated, and ready for handoff to the development teams• Contributed design expertise to large-scale strategic projects, influencing product direction and innovation• Implemented improved design processes and best practices, driving continuous enhancement and boosting team efficiency

Berkeley, Ca, Us

Beagle Learning Learning platform for higher education students to help them stay engaged and improve critical thinking skills.•Collaborated with a team of 3 UX UI designers to deliver the client the platform on-time and within specifications. •Focused on creating clear user flow for the student side to aid them to achieve their academic goals through each step. •Synthesized research data through user interviews and testings.•Lead the design phase and developed high fidelity wireframes and prototype using FigmaSan Francisco International Airport (SFO) Informative website allows to plan and manage your trips.•Improved information architecture using a card sorting method to provide effective navigating experience of the web.•Created detailed user flows and performed in-depth user interviews and user testing. A/B tests were conducted to analyze various data, which were used for multiple iterations.•Focused on redesigning the website with user-friendly layouts and accessible colors to meet a goal of SFO mission. •Produced high fidelity responsive design for both web and mobile using Adobe XD.Planit IOS Mobile application that makes personal trip itineraries for travelers to save time. •Created a unique travel mobile application to provide easy trip planning experiences.•Emphasized on research phase to analyze pain points and necessities with research methods such as affinity diagram, storyboard, and user persona. •Accomplished wireframes and UI prototypes using Adobe XD.•Successfully delivered the product on time with using iOS guidelines.

San Francisco, Us

Landscape architecture company focusing on commercial and public sector projects. • Managed design-build process, from early stages of conceptual development to construction phase for multi-million dollar projects.• Created and delivered presentations of concepts and designs for client meetings based on creative ideas, budgets, and schedules.• Completed multiple projects simultaneously within a given time frame• Engaged in design critiques and regularly shared work and insights with leadership and stakeholders for alignment and feedback

Landscape architecture company specializing in estate garden development and historic garden restoration worldwide.•Responsible for completing and ensuring accuracy of various design documents and drawings through all design phases. •Coordinated with design team members with clear communications.

Davis, California, Us

Bachelor Of Science (B.S.), Landscape Architecture

Certificate, Ux Ui Design