Successfully serving as the customer service interface between the vendor and Foxconn/ Q-Edge for handling all customer RMA regarding credit issues or replacement parts. • Coordinate with warehouse personnel for all stock purge requests of defective parts to be returned to vendor. • Assist Quality manager with any in house requests or tasks.• Work closely with vendor onsite technician to disposition defective parts• Pack and ship RMA parts according to vendor shipping requirementsQuality Assurance SpecialistLessoned out of box failures by performing both visual inspections and computer testing of finished equipment to ensure that the product meets and exceeds customer expectations.• Inspect all equipment for cosmetic defects• Verify all system serial numbers match VPN sheet for each unit

Successfully sorted packages into appropriate bins prior to loading as well as loaded delivery trucks according to specific routes.

Fielded all customer related questions and concerns in person as well as by phone, entered orders into computer and received payments for all orders. • Inspected, folded and put customer orders together• Tagged and sorted garments• Touch up pressing as needed• Light sewing/ alterations

Fielded all customer related concerns and questions via phone and in person involving personal insurance policies. • Wrote insurance quotes and policies for clients• Filed and updated policies• Handled payments from clients

Successfully serving as the customer service interface between Coastal Federal Credit Union and the customer for all banking needs.• Performed all banking transactions at the counter and via the drive up window• Balanced ATMs and cash drawer• Answered customer questions and concerns via phone and in person

Fielded all customer related questions and concerns in person as well as by phone, entered orders into computer and received payments for all orders. • Inspected, folded and put customer orders together• Tagged and sorted garments• Touch up pressing as needed• Light sewing/ alterations

Performed a variety of accounting and bookkeeping duties according to established policies and procedures. • Entered customer information and payments into computer• Printed and mailed out customer invoices• Executed collection calls to customers to advise on payment options

Successfully serving as the customer service interface between PNC Bank and the customer for all banking needs.• Performed all banking transactions at the counter and via the drive up window• Balanced ATMs and cash drawer• Answered customer questions and concerns via phone and in person