Joshua Seeto Email & Phone Number

Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Improved business processes to Real Estate Leasing and Real Estate Alternative Income teams by delivering 900 functional changes to both Salesforce platforms.
• Improved business process efficiency and increased revenue generation by $1m by implementing 36 functional enhancements for the Real Estate Alternative Income Salesforce platform.
• Improved relationship between Real Estate Alternative Income team and Salesforce Team by co-ordinating internal resources across technology and the business
• Received 1 Standards of Excellence Award for demonstrating exemplary leadership and project management capabilities for the Real Estate Alternative Income team.

Brisbane, Queensland, Australia

• Responsible for managing a team of 6 across Salesforce development capabilities, Data Platform Engineer and Business Systems Analysts to resolve BAU incidents, service requests and deliver several projects and.
• Improved transparency and communication between Technology and Real Estate teams by facilitating weekly prioritisation meetings between Real Estate Systems Team and QICRE.
• Resolved core business process issues over 6 months through managing delivery of 3 minor projects involving Real Estate Systems Team and Real Estate.
• Established SCRUM/AGILE processes and standards within Real Estate Systems Team to ensure high quality solutions produced using SDLC.
• Facilitated 100 planned, ad-hoc and emergency releases following SDLC procedures and GS007 compliance controls for the Real Estate Systems Team.
• Co-ordinated team resources to execute 4 successful Disaster Recovery exercises on behalf or Real Estate Technology.

Brisbane, Queensland, Australia

• Salesforce Implementation ProjectSept 2020 - Nov 2021Role: Salesforce System Test Lead
• Responsible for leading a Quality Assurance team of 8 to perform functional testing on multiple Salesforce platform functional groups
• Provided daily reports on Quality Assurance team throughput through Azure DevOps reports and dashboards
• Oversaw execution of test cases to ensure functional and technical requirements were satisfied
• Faciliated daily Quality Assurance team standups to enable transparent communication of expectations, deadlines and support required from the team
• Facilitated project-wide defect triage sessions on ad-hoc request to prioritise and delegate defects to respective teamsRole: Business Systems Analyst

• MuleSoft Implementation ProjectJan 2019 - Aug 2020Role: Business Analyst/Test Analyst
• Identified business requirements, functional requirements and technical requirements for MuleSoft APIs by liaising with business users and internal Integration team members
• Created process flows to illustrate all system touchpoints to assist with defining all testing scenarios for MuleSoft APIs
• Improved build quality of APIs and delivery flow by facilitating defect triage sessions and assigning bug priority, bug severity and impact analysis with key stakeholders
• Collaborated with QA team lead to improve standardisation of Azure DevOps test suites to improve navigation and regression analysis
• Improved team culture, team morale and delivery team processes by facilitating AGILE team retrospectives to identify what the team is doing well, what the team isn’t doing well and how the team can improve

• Assisted with administrative tasks performed by the SharePoint team
• Helped with initial setup of Azure DevOps instances and establish product backlog process

Brisbane, Australia

• Analysed current organisational capabilities and documented current and future states
• Designed initial marketing plans and social media plans to assist planning for future company direction
• Worked as part of a small team to create business solutions and ideas

QUT

• Communicated with members, wider communities, businesses, QUT and other university chapters as ACYA QUT representative
• Supported ACYA QUT by keeping the chapter connected to wider ACYA community through events
• Collaborated with the Vice President, Secretary and Treasurer roles directly and other members of executive to host events and club activities

QUT

• Responsible for managing ACYA QUT financials
• Supervised financial transactions between ACYA QUT Executive and club bank account to ensure financial records were up to date
• Performed continuous financial evaluations to use for Executive decisions regarding future club purchases

Brisbane, Australia

• Provided business support for Super Strikers SCRUM team within the Enterprise Projects business service line
• Performed procedural, clerical, administrative support and operational tasks
• Assisted with management and creation of Quality Assurance deliverables

Brisbane, Australia

• Communicated with customers while performing other duties
• Facilitated customer transactions on a regular basis
• Collaborated with team members to ensure high service quality
• Assisted with store-wide product stock take and unpacking of new products
• Mobilised to perform work for several North Brisbane tenancies including Kippa-Ring, Morayfield and Chermside

Brisbane, Bald Hills

• Responsible for care and support of a team of 10 students in Year 6
• Facilitated weekly training sessions to teach players basketball fundamental skills
• Supervised JTAS games and actively supported and encouraged players

Bald Hills, Queensland, Australia

• Responsible for care and support of a team of 10 students in Year 5
• Facilitated weekly training sessions to teach players basketball fundamental skills
• Supervised JTAS games and actively supported and encouraged players

Bachelor Of Business / Bachelor Of It, Finance / Information Systems, 6.2

Activities and Societies: Australian China Youth Association (ACYA), QUT Economics and Finance Society, Women In Technology, QUT APS

Education record

• Participated in academic lectures and activities over a 14 day program • Awarded a certificate of completion worth 2 credit points

Higher Education, Overall Position 5 (Op5)

Activities and Societies: Peer Skill Advisor (2010-2012) Peer Mentor (2013-2014) JTAS Basketball Team (2009-2012) Basketball Firsts XI.