Ji Wang Email and Phone Number

Key responsibility:*Analyse marketing strategy and explore the business in the inbound tourism market for the company *Set and review performance goals weekly, monthly and yearly*Negotiate with suppliers of tourism products for best inbound rate*Focus on hunting for new business opportunities *Building and maintain key relationships with suppliers of tourism products and tourism organizations (Hotels groups, Attractions, Coach Companies, ATEC and TA etc.)*Building and maintain key relationships with outbound travel agents in mainland Chinese Market and meeting with them at least twice per year for selling new tourism products and itineraries*Design and promote packages or itineraries of special products to meet luxury and high-end clients’ requirements*Attend tourism conferences held by ATEC and other tourism organizations and communicate with the peers of the travel industry*Control the budget, cost, and profit of group quotation*Supervise account activities include account payable, account receivable, cost control and financial report review*Operated service for high-end clients, special delegation groups, and events *Supervise and managing employees work performance*Responded to and handles problems and complaints of customer service*Manage all day-to-day performance in officeAchievements:* Business increased to 40+ groups and 800 tourists per month since the Company set up* No. of the client (Chinese outbound travel agent) increased to 15 clients * Turnover increased to 4.5 million in 2016-2017 * Customer complaints rate no more than 1% from 2013 to 2017* Completely operated special groups such as government delegations, photography groups, artist groups

Key responsibility:* As the founder of Gold Coast, managed all kinds of tour business in Queensland* Supervise a team of 3 junior tour operators and more than 10 tour guide, guided their dairy works, held regular sales meeting and performance evaluations* Develop & manage both FIT and Luxury Tour Package including the tourism destination of Queensland* Kept good relationship with all tour products suppliers in Queensland included hotel, attraction & coach company * Part of management for a souvenir shop which belong the Company* Dealed with difficult complaints and emergencies* Managed general admin affairs in the Office.Achievements:*Established and develop good business for Queensland branch successfully from zero *Established network and relationship with local supplier crossing Queensland*Maintained low rate of customer complaint

Key responsibility:*Communicate with and make bookings with supplier and source new suppliers in Australia*Take responsibility for the finalisation of bookings and itineraries*Promptly answer phone call and email enquiries and questions from clients *Ensure customer service issues are addressed promptly*Record receipts and payments, send out invoices, and reconcile budgets*As tour guide for the special group or high-end clientsAchievements: Year of employee in 2009 for excellent work performance Good service feedback of tour guide service from clients

Responsible for kinds of International Trade service and Finance:* Export Letter of Credit Package Loan* Export Credit, Guarantee and Forfeiting business* Bills Purchase and Draft Discount* Foreign Exchange business* Dealed with difficult business and negotiated with overseas financial institution* Directly served major clients: assisted their business and solve terrible problem.