--- Great China & Korea Technical Support for all VMWare sold products, which requested escalated from front line support engineer.--- Handing and responsible for more customer urgent cases, like service unavailable, Datastore Corruption, Network blocked, ...--- Focusing on resolving customer Cloud Environment issues, including IaaS products by VMware * ESXi + vCenter * vCloud Networking & Security * vCloud Director * vCloud Operation Manager * vCloud Charge… Show more --- Great China & Korea Technical Support for all VMWare sold products, which requested escalated from front line support engineer.--- Handing and responsible for more customer urgent cases, like service unavailable, Datastore Corruption, Network blocked, ...--- Focusing on resolving customer Cloud Environment issues, including IaaS products by VMware * ESXi + vCenter * vCloud Networking & Security * vCloud Director * vCloud Operation Manager * vCloud Charge Back --- Focusing on resolving customer issues on End User computing based on VMware products * VMware View--- Focusing on resolving customer issues based on VMware Disaster Recovery solution * Site Recovery Manager--- Focusing on giving suggestions about Best Practice on Customer Virtualization environment in deployments, maintenance, ... --- vForm 2012 Presenter on topic "vSphere Network Troubleshooting & Best Practice" --- Key Speaker of 2013 Customer Support Day Event in Shanghai, July--- Key Speaker of 2013 Customer Support Day Event in Beijing, August--- Key Speaker of 2013 Customer Support Day Event in Taipei, September--- vForm 2013 Presenter on topic "Site Recovery Manager Troubleshooting & Best Practice"--- Especially on following areas' TS * Network * System Management * Storage * Disaster Recovery Show less

Main Role: Contact point of TSE inside CPD, Escalation Responsibilities: * As contact point, support local TSE for some customer issues address inside in CPD * Help to find local resource in different products or component for TSE requirement. * Focus on ESX patches(hot, regular, …) releases for repro, validation, regression, … Main Role: Sr. MTS, Team Leader Responsibilities: * ESX network Drivers, network… Show more Main Role: Contact point of TSE inside CPD, Escalation Responsibilities: * As contact point, support local TSE for some customer issues address inside in CPD * Help to find local resource in different products or component for TSE requirement. * Focus on ESX patches(hot, regular, …) releases for repro, validation, regression, … Main Role: Sr. MTS, Team Leader Responsibilities: * ESX network Drivers, network function and system tests for ESX networking components * Building the test ENV, including HW platform and software platform * Write the test plan for new update release, Async driver release * Troubleshooting any problem while test ENV building up * As team Technical lead, help other teammates on any testing problems, including technical, process, communication, methodology, … * As Mentor for new hires with different components * The Whole team testing resource preparation and purchasing plan for different quarters. * Member recruitment for local team and other teams(patch, different component) * Project monitor, including communication, reporting, escalation, … * Always as decision maker when team/project getting impacted issues-- Win the 1st Session of Best Quarterly Individual Performance Award Show less

Main Role:Software Engineer Responsibilities: * Base on bugs fixing for product’s Installation and Setup programs on Linux/UNIX* Base on new features development for product’s Installation and Setup programs on Linux/UNIX* Maintain and develop the installation program for service patch launcher* Create the different kinds of Service Patch related with Multiple Storage products on Windows platform for L2 department* Maintain and monitor the products’ compiling… Show more Main Role:Software Engineer Responsibilities: * Base on bugs fixing for product’s Installation and Setup programs on Linux/UNIX* Base on new features development for product’s Installation and Setup programs on Linux/UNIX* Maintain and develop the installation program for service patch launcher* Create the different kinds of Service Patch related with Multiple Storage products on Windows platform for L2 department* Maintain and monitor the products’ compiling and building process on Windows platform for L2 departmentProjects: * Project1: BrightStor r11.5 Service Patch 2 for Linux/UNIX platform* Project2: BrightStor High availability r11.1 Service Patch 1* Project3: BrightStor Laptop&Desktop r11.1 Service Patch 2Responsibilities: Maintain the Installation launcher Implement the new installation requirements for this patch Worked with other religion R&D center, such as ITC, JPN Create the service patch installation imageAchievement: CA Corporate Bronze Prize of the 3rd season of FY07 Show less