Juan Ignacio Acevedo Valencia Email & Phone Number

Región Metropolitana De Santiago, Chile

• Define plans and resources required to meet project goals and objectives by setting realistic timelines and milestones.
• Create delivery strategy, including cost control, schedule and communication chanels.
• Guarantee that the project is delivered within scope, time and budget, avoiding deviations and mitigating risks.
• Management and control for internal technical resources and subcontractors.
• Define project assumptions and possible risks that can affect the smooth delivery.
• Early involvement in bidding projects, working closely with sales team to meet customer requirements.Main Achievments:

• Leading the department to provide support, troubleshooting, operation and maintenance for all the platforms handled by the team, providing high availability of the production services.
• Responsible to make the yearly/semester/quarter plan of improvements, healthchecks and rectification to be applied on different platforms including servers, storages, VMs and asoftware.
• In charge of ensuring the correct operation of client platforms according to support contracts, complying with SLA and maintaining businness operational continuity.
• Participation on new biddings, change request (CR), FRS, RFP, RFQ.
• Resolved customer service issues using company processes and policies and provided updates to customers.

Santiago, Chile

• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Provided 1nd and 2nd level technical support and troubleshooting to clients.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• ATP test, HLD and LLD documentation creation.
• Integration with different platforms from customer, including Core network, STP, MSC, HLR.

Santiago, Chile

Working as VAS engineer for projects with operators like Movistar and VTR. In charge of commisioning, deployment and maintenance support for platforms, including hardware like SoftSwitch, Blade Servers, Firewalls, Switch, and how these ones work with networks elements like SMSC, MSC, HLR. Also knowledge on Signaling, SCTP, M3UA, Sigtran, ISUP, INAP.

Santiago, Chile

Experience as Technical Support Engineer for SUN Tape section. Worked with tape libraries as SL8500, SL500, tape drives, robots, PTP. Working on an international environment, giving support to EUA, Europe, America and Asia.

La Serena, Chile

Reconocimiento de la red troncal de Entel, asi como también la red de acceso. Organización del universo de sitios de RF de la IV región, junto a los sitios pares de estos. Trabajos de aumento de capacidad de subida y bajada (tramas E1) en sitios como Tololo y La Silla.