- Streamline Microsoft Dynamics eCRM platform, enhancing user experience and functionality for Group Private Banking users- Spearheaded PROD releases every 2 weeks under agile framework, ensuring agile and efficient operational flow- Led the rollout of the Book of Clients, enabling book screening capabilities for Wealth spanning from client characteristics, suitability and financials to support leads identification- Facilitated change management initiatives, boosting adoption rates by 50% within 3 months- Sign off bi-weekly User Acceptance Testing (UAT) to ensure product quality and alignment with business requirements- Frequent engagement with stakeholders to gather requirements and ensure project deliverables meet expectations- Conduct thorough business analysis to support strategic decision-making and project planning- Conduct training sessions post-implementation to enhance user proficiency and maximize platform benefits- Develop comprehensive documentation, training materials and reports to support business analysis and post production support efforts

-Engage regional business units in workshops to analyse process and reporting requirements.-Takes ownership as the lead PMO for more than three regional projects-Identifies project roadblocks, potential quickly wins & proposes recommendations-Planning project management, including setting deadlines, prioritizing tasks, and pinning down key milestones for various deliverables. -Ability to analyze ‘As Is’ and ‘To Be’ business processes. Strong problem solving and troubleshooting skills with the ability to exercise mature judgment-Works alongside other core members of the PMO team to drive transformational and strategic initiatives as directed by senior management, including setting up the governance framework, and ensuring project milestones are completed on a timely basis. -Managing stakeholder communication across regional countries & overseas branches on various project milestones, process changes, escalations, etc.-Assist in preparing structured communications for Project Working Committee, Project Steering Committee and senior management in the form of presentation

Nominated by Group HR and approved by GCFO as the top-performing staff with less than 2 years of working experience in the Group Finance department to join the Financial Sector Talent Enrichment Programme (FSTEP) hosted by Asian Banking School (ABS) and Bank Negara (BNM).