● Conducted detailed reviews of pension policies to verify maturity dates and determine eligibility, ensuring accurate and timely processing.● Prepared comprehensive and user-friendly SOPs, enhancing daily policy processing workflows and reducing error rates.● Collaborated with stakeholders to address complex cases, delivering efficient resolutions and maintaining high customer satisfaction levels.● Earned consistent recognition as a top performer for achieving production and quality benchmarks over consecutive months.

● Spearheaded the claims adjudication process by thoroughly examining policies to validate claims legitimacy, identify beneficiaries, and ensure precise payout calculations.● Analyzed process inefficiencies, developing SOPs that reduced Average Handling Time (AHT) by 10%, streamlining the claims workflow.● Managed a team of 19 associates, overseeing work allocation, quality checks, and productivity tracking through automated Excel dashboards.● Designed and implemented training programs for new hires, accelerating onboarding and achieving full process ramp-up within 3 months.● Regularly collaborated with cross-functional teams to identify and address operational challenges, enhancing overall team performance.● Recognized as a top performer for exceeding productivity targets and delivering high-quality outcomes consistently.

● Assessed and validated mortgage applications by reviewing property documents, borrower details, and financial records to ensure compliance with regulatory standards.● Proactively identified discrepancies in loan documents, reducing processing errors and enhancing operational accuracy.● Maintained a high-performance track record by consistently exceeding productivity and quality targets.● Prepared detailed reports on loan eligibility and approval metrics for management review.

● Gained comprehensive knowledge of US mortgage processes, including document verification and compliance protocols.● Indexed and categorized mortgage request documents with precision, ensuring quick retrieval and streamlined workflows.● Demonstrated adaptability and eagerness to learn, earning recognition for contributions as a new hire.