- Overseeing operations for a comprehensive unit comprising multiple restaurants at the University of Ottawa.- Certificated Tim Hortons and Quesada Burritos & Tacos Manager.- Manage assistant managers, chef, and service cashier team of over 20 to provide stellar daily service to university patrons and maximize productivity and personal cost.- Optimize profits by controlling food, labour costs and expenses daily.- Continually monitor the restaurant and take appropriate action to ensure food quality and service.- Efficiently resolve problems or concerns to the satisfaction of all involved parties.- Recruited and hired new employees.- Managed accounts payable, accounts receivable and payroll.

- Served orders to customers at counters.- Prepared and served beverages such as coffee, tea, and hand-craft espresso coffee.- Prepared and served food such as sandwiches, wraps, and loaded bowls.- Performed maintenance duties for the working environment and the experiments. - Quickly unloaded product shipments and stocked freezers.- Provided a positive customer experience with fair, friendly, and courteous service.- Registered sales on a cash register by scanning items, itemizing, and totaling customers’ purchases.- Resolved customer issues and answered questions.

- Analyzed the North American cryptocurrency market and designed a strategic marketing plan to enter to market.- Participated in the YatLink Spanish real estate project in North America.- Resolved customer inquiries via phone and email.- Conducted competitor analysis and presented findings to supervisors.- Promoted products on social media platforms including Facebook, Instagram, and Google Business.

- Performed high-quality customer service consistently under high-volume and fast-paced operations.- Followed procedures for safe food preparation, assembly, and presentation.- Inspected food and conducted random sampling to ensure food quality.- Inspected the temperature and cleanness of food and equipment to ensure food safety. - Recorded all inspections using HACCP methods.- Practiced organizational skills through assisting management with inventory control and stock ordering.- Resolved complaints promptly and professionally.

- Communicated value and position to sales team and developed marketing materials to support selling process.- Drove marketing initiative to increase brand exposure and improve market performance.- Participated in building the exhibition booth for the 18th Shanghai Children Baby Maternity Products Expo (CBME 2018)

- Ensured students met educational goals as primary guide through degree requirements.- Furnished course registration assistance to students.- Organized and registering academic statement and GPA for students.- Identified at-risk student scenarios and highlight opportunities for academic success improvement.- Addressed students’ questions and issues regarding online courses.