Joyce Jia Email & Phone Number

Vancouver, British Columbia, Canada

Orlando, Florida, United States

- Contributed to creating magical experiences for guests travelling from around the world at Disney's Art of Animation Resort by delivering personalized and memorable dining experiences.- Managed high-volume service areas efficiently, ensuring quick and accurate fulfillment of guest orders while maintaining Disney’s hospitality standards.- Worked closely with diverse cast members to uphold the resort’s exceptional service quality, contributing to a cohesive and positive work environment.- Proactively addressed and resolved guest concerns, ensuring satisfaction and enhancing their overall staying experience.- Interacted with a multicultural guest base, adapting communication and service delivery to meet varied needs and expectations.

Vancouver, British Columbia, Canada

- Executed and managed campaigns across multiple DSPs, including setup, ad trafficking, targeting, creative uploads/syncing, and audience assignment.- Proficient in Google Marketing Platform, Facebook Business Manager, Pinterest, LinkedIn, and other advertising platforms.- Maintained accurate campaign information and performance.

Burnaby

- Conducting in-depth consultations to gather requirements, ensuring a thorough understanding of client expectations.- Collaborating and discussing with team members to analyze client requirements and determine suitable market plans.- Developing comprehensive market plans tailored to meet client requirements and objectives.- Generating attractive content, ensuring alignment with brand messaging and marketing objectives.- Scheduling and publishing posts on social media platforms, ensuring consistent content and effective communication with the client.

Burnaby, British Columbia, Canada

Created and designed graphics by using online design platform

Burnaby, British Columbia, Canada

Generated and created content related to BCIT students and posted it on social media platforms

Vancouver, Bc

- Delivered exceptional customer service by warmly greeting guests, taking orders, providing detailed explanations of menu items, solving concerns, and ensuring a positive dining experience.- Actively listened to customer inquiries and preferences, offering personalized recommendations to enhance their dining satisfaction.- Collaborated with kitchen staff and fellow servers to ensure accurate and timely order delivery, maintaining a smooth and efficient dining service.- Operated cash registers and processed customer payments accurately.- Handled customer inquiries regarding menu items, prices, and payment methods with a friendly and approachable demeanour.

Vancouver, British Columbia, Canada

- Communicated with customers and responded to demands promptly with enthusiasm and patience- Generated and designed promotion plans to maximize profits- Collected customer opinions to improve product quality and service levels

Vancouver, British Columbia, Canada

- Maintained accuracy when managing and dealing with orders from customers- Made different products according to the different needs of customers, and could attract customers to revisit with excellent drinks and services- Regularly checked store materials, estimated product sales, and allocated raw materials reasonably

Diploma, Marketing Management

Bachelor Of Business Administration - Bba