Kayla Wu Email & Phone Number

United States

China

Worked in the Product Safety Team and strived to provide a safe car-hailing experience for riders. Collaborated with Product, Operations, and Engineering Team.• Delivered deep historical context for the Product team using Hive SQL and Dashboards. • Tracked key metrics and conducted the diagnostic analysis for management.• Built Xgboost classification and time series model to help specialists identify high-risk regions; recognized by management level stakeholders.

China

• Aggregated and cleaned data from different sources using Python and SQL.• Built and trained statistical models using two Machine Learning techniques (Random Forrest and Support Vector Machine) to predict sales volume and revenue with 5% MAPE.• Conducted 30+ customer interviews and boosted machine learning model deployment.

Guangzhou, China

• Compute financial performance indicators to identify existing economic concern and offer suggestions to assist in policy planning.• Monitor key economic indicators to produce summary tables of monthly and quarterly economic statistics.• Planned pipeline for publication work, directed and coordinated with 14 analysts to provide deliverables.• Built 5 procedural manuals for colleagues to structure asset management, leading to higher efficiency and work satisfaction.• Manage official website daily to ensure up-to-date, accurate content for all stakeholders.

Stillwater, Oklahoma, United State

• Led Taylor's Front of House Team to serve 300+ customers, generating $3,600+ revenue.• Assisted the supervisor and other employee to ensure optimal efficiency in food delivery and identify places for improvement.• Worked on food product line, face-to-face communication with customers.

Guangzhou, Guangdong, China

• Assessed data of 1.39 million Wechat subscribers for performance review.• Created word counts of 100 heated article subtitles with Python to help editors capture viral spreading wording in subtitles for click-thru-rate optimization.• Facilitated creation of sponsored content on Wechat and Weibo.

Yantai, Shandong, China

• Built the first hotel in Mainland China from 0 to 1, including operation, benchmarking, standalization building, etc.• Rotated in Front Desk Department, Housekeeping Department, and BOH Department:• Communicated and helped with more than 100 guests worldwide • Developed strategic report and gave suggestions.

Master Of Marketing Analytics, Marketing Analytics, Business

Key Courses: Big Data, Predictive Analytics Using Python, Predictive and Causal Analytics in R, Pricing Analytics, Social Media and Text.

Bachelor Of Science (B.S.), Hotel, Motel, And Restaurant Management, 4.0/4.0

Activities and Societies: Took leadership role at Chef Event, Cowboy Cousins.

Bachelor Of Business Administration (B.B.A.), Tourism And Hotel Management

Activities and Societies: Activities: Volunteer at the 9th Management Forum, Leader at Buddy Program. Societies: Students’ Career.