Kaleung(Charlie) So Email & Phone Number

Bella Vista, New South Wales, Australia

● Attended all matters pertaining to installing, commissioning, decommissioning, repairing, maintaining and servicing the Amada's machinery and products as required by the customer;● Provided the necessary training to customers in order to maximise the functions of machines;● Experienced undertaking Mechanical & Electrical maintenance of automated machines/equipment like Amada Turret Punch & Fiber/CO2 Laser, MP/MPL/ASRN/ASFH autoloader, FLW Welder and so on;● Knowledge and operation of CNC programming, Fanuc controls and I/Os fault diagnosis of Omron PLCs;● Had vast and solid experiences & ideas in optimising the Sheetmetal Fabrication production process and achieving a fast time-to-market.● Communicated with clients to determine needs and explain complex machinery issues;● Maintained work reports and documents in a timely manner, kept track of progress and any issues that halted the progression and followed up when needed;● Kept the management promptly and fully informed of service activities and inquiries;● Built and maintained harmony between service and sales engineers and any associated companies.

12A Rodborough Rd, Frenchs Forest Nsw 2086

● Worked in the CBA ATM Monitoring Team carrying out diagnostics on a range of CBA and Bankwest ATM machines throughout Australia and ITS technologies in a professional and quality focussed manner;● Assisted and supported level 1 ATM maintenance for branch staff, field technicians, Telstra technicians, electrical contractors and system integrators via phone, email and remote connections;● Diagnosed and provided reliable solutions to technical matters to assure complete client satisfaction through all stages of the diagnostic and repair process;● Collaborate with the ITS technical support team during the troubleshooting process to help with internal system management, fault finding, hardware maintenance and support and software update;● Cooperated with internal teams to ensure client queries are responded to in a timely matter;● Communicate to internal teams any client challenges to ensure issues are followed up and resolved;● Continual self-development both customer services and technical abilities to exceed expectations and goals;

20 Orchard Rd, Brookvale, Nsw 2100

● Worked as part of the Taylors Door Engineering team and client services to ensure that optimum product and integration design is achieved to meet customers’ requirements.● Assisted line production manager in designing various 2D door frame profiles through AMADA CAM software and adjusted drawing if required;● Understood the functionality and configuration of a wide range of CNC fabrication machines. Particularly, programmed and operated the Amada Turret Vipros 357 Queen Punching machine to engineer proper door frame metal sheets;● Troubleshoot metal fabrication problems with professional mechatronics engineering principle to minimize the cost and processing time;● Tracked and updated project plans, work schedules and budgets.

Bachelor Of Engineering - Be, Mechatronics, Robotics, And Automation Engineering, Honours Class 2 Division 1

Certificates, Bsb40215 Certificate Iv In Business (Professional Year Program For Engineering), Completed

Activities and Societies: Impleted and monitor WHS policies, procedures and programs to meet legislative requirements Organse meetings.

Certificate, Language Interpretation And Translation