Jiali C. Email & Phone Number

Japan

Assisted PhD-level researchers in planning & implementing social neuroscience experiments and surveys at a national science institute. Conducted surveys and compiled data for reports in a project that sought to link real world social networks and loneliness to brain data (300 subjects). Assisted with analysis and reports to the team, and project management.

Shanghai City, China

Provided exceptional customer service, addressing inquiries and resolving concerns for 500+ parents and children, maintaining 95% satisfaction rate.Conducted needs assessments for 200+ families, resulting in 70% enrollment in recommended Disney English programs, exceeding sales targets by 15%.Collaborated with the sales team to drive enrollment and retention, contributing to a 60% increase in revenue generation within one fiscal quarter. Organized and facilitated 50+… Show more Provided exceptional customer service, addressing inquiries and resolving concerns for 500+ parents and children, maintaining 95% satisfaction rate.Conducted needs assessments for 200+ families, resulting in 70% enrollment in recommended Disney English programs, exceeding sales targets by 15%.Collaborated with the sales team to drive enrollment and retention, contributing to a 60% increase in revenue generation within one fiscal quarter. Organized and facilitated 50+ engaging events for children, promoting language learning and fostering brand loyalty, leading to a 25% increase in customer retention. Show less

Shanghai City, China

Led a team of 15 team members, providing training and mentorship that resulted in a 20% improvement in guest satisfaction and fostered a high performing team culture. Implemented sales strategies that resulted in an overall 20% increase in merchandise sales within each quarter, exceeding annual revenue targets by 10%.Managed cash operations, including compiling daily sales reports and maintaining 100% accuracy in cash handling procedures. Took charge of scheduling for… Show more Led a team of 15 team members, providing training and mentorship that resulted in a 20% improvement in guest satisfaction and fostered a high performing team culture. Implemented sales strategies that resulted in an overall 20% increase in merchandise sales within each quarter, exceeding annual revenue targets by 10%.Managed cash operations, including compiling daily sales reports and maintaining 100% accuracy in cash handling procedures. Took charge of scheduling for 300 employees, working collaboratively with workforce management to ensure smooth operations, enhancing scheduling efficiency and clarity within our Disney Store. Show less

Shanghai City, China

Managed the student academic progress databases and performed customer service in Disney’s academic program. Taught young students (3-12 years old) English.In the 2015 financial year, personally achieved an average 54% renewal ratio while the center's average ratio was under 40%.

Shanghai City, China

Bachelor Of Science - Bs, 无机非金属材料工程（Materials Engineering)

Activities and Societies: University Literature & Arts Event Coordinator 2010-2014; Student Peer Adviser and Counselor 2010-2014；.

Japanese N2 Certification In Language Fluency, Japanese Language