• Experienced using an Order Management System (OMS) to handle online customer orders, monitor stock levels, and ensure smooth product delivery processes.• Utilized QR codes to label packages and improve efficiency.• Collaborated with the team to ensure timely delivery and meet customer demands.• Followed safety procedures to maintain a secure work environment.

· Used a Purchase-Sales-Inventory System (PSI) to manage procurement, monitor inventory levels, optimize stock, and diversify SKUs.· Citywide retail data entry and analysis to improve sales conversion rate, monitoring and publishing the KPI for our retail supervisors' team.· Provide cross-departmental support and maintain high levels of customer service to ensure sales targets are achieved.· Led and oversaw the upgrade of retail assets in multiple cities.· Organize large-scale customer training and offer daily updates, presentations, and feedback to the team. · Recruited and managed a team of 4 sales reps; recruited and trained a peer.

· Managed recruitment, attendance tracking, payroll processing, and social insurance. · Handled office supplies and ensured smooth administrative operations. · Published company announcements and provided direct support to the company owner.

· Training coordination, preparation, implementation, and evaluation across 8 cities.· Training content: enterprise culture, attendance system, product knowledge, sales etiquette.