Jia Liu Email & Phone Number

Oakville, Ontario, Canada

Oakville, Ontario, Canada

San Francisco Bay Area

Provided executives with analytics and decision-support data and reports used as the basis for strategic formation and profitable growth. • Completed in-depth analyses for business-optimization projects, reporting, and internal system implementation. • Collaborated with sales, operations and finance teams to establish operational processes and procedures database and refine workflow with standardized practice via quantitative and qualitative analyses.• Partnered with developers to automate manual processes with internal ERP initiation and implementation, shortened process cycle while decreasing errors. • Performed product demand analyses, business model simulations, and portfolio design on new LED product launches and promotions for hundreds of product SKUs.• Conducted periodic logistical and operational cost analyses and deconstructed abstract financial data into graphs, dashboard and reports to provide data-driven C-level recommendations.• Managed the pre-qualification, budgeting, documentation, status tracking, billing and reporting for potential and on-going utility and community solar gardens projects in multiple states. • Supported product managers with inventory run-rate and depletion reports to make dynamic procurement and product promotion plans for multi-million stock.• Provided operational and logistical support to our Canadian office and customers on products reallocation and importation to Canada.• Created and maintained variable training programs and employee manuals on business operations and finance process, ERP system, and marketing.

San Francisco

Cross-functionally bridged sales team with internal teams and directly supported NA customers’ order fulfillment success and sales expansion. • Worked closely with Account Executives and international-wide sales team to support NA sales orders fulfillment and customer relationship building.• Supported both internal and external customers with quotation, RFPs, account setup, credit application, CRM order entry, inventory reservation, lead time control, logistic fulfillment, billing, and after sales support to ensure on time delivery and overall customer satisfaction.• Maintained order entry and kept leads, opportunities and pipeline funnel data accuracy and integrity.• Developed hands-on expertise in Sales & Ops in terms of order management, third party logistics, importation, delivery scheduling, procurement planning, product line management, contract and lien, RMA process with key customer accounts satisfaction with 200 MW annual volumes.• Updated sales order, inventory outbound and billing process in ERP and warehouse management systems and run weekly pipeline and sales reports, and quarterly commission reports.• Assisted sales and marketing team with trade show logistics, meeting/event scheduling, and client visit showcases.

Jinan, Shandong, China

- Filed exporting and shipping documentation for 10-15 sales contracts per month- Promoted online sales by 40% through Alibaba B2B platform over 10 months- Developed overseas customer service and cross cultural negotiation skills

Urumqi, China

- Maintained daily accounts entry details- Facilitated financial statements of fiscal year 2009

Mba

Bachelor Of Management

Bachelor Of Education (B.Ed.)