Yj Jiang Email & Phone Number

Canada

• Greeted and welcomed each client, determined the client’s service needs and assigned the client to an appropriate associate in the scheduling program.• Monitored client flow by managing and advising clients of the anticipated wait time and following up when there are any expected delays.• Answered the telephone, providing callers with basic information about services and fees when requested.• Recorded all transactions in the Point-of-Sale computer and completes bank deposits. • Scheduled client appointments for the office staff. Assembles client folders as required, maintains confidential /sensitive files, and promptly files completed returns. Assists with the maintenance of COD pending and pick – up files.

Guangdong, China

• Visited, interviewed enterprises daily and analyzed their financial statements to choose qualified customers assisting them to meet our project requirements. • Managed day-to-day operations, including supervision and assignment delegation for 6-member team.• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.• Performed site evaluations, customer surveys and team audits as part of quality assurance program.• Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.• Responding promptly to complex inquiries, both internal and external, by phone, email, in person and by mail

Guangdong, China

• Assisted department administrator with sustainable, scalable administrative operations, scheduling meetings, preparing, and sending out materials, and ensuring the process and all documentation meets University, Faculty and Department guidelines and due dates.• Collaborated with financial executive to provide timely and efficient billing statements• Working with financial executive, prepare and track budgets for the term of the grant project. Reconcile monthly financial ledgers, maintain files, and update fiscal year forecasts.• Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.

Master'S Degree, Administration/Management

Diploma, Business Accounting

• Completion of Payroll Compliance Legislation, Payroll Fundamentals 1, Payroll Fundamentals 2 • Strong skills in Bookkeeping, Simply.

Bachelor'S Degree, Psychology