Jian (Ryan) Kang Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Beijing, China

• Strategized ideas to optimize students' experience in the language program and generated according reports to analyze and improve the process of recruitment
• Collaborated with senior management on recruitment strategy including increasing students’ satisfaction and enrolment by 8% by identifying the pain points of all students’ feedback
• Trained and supervised ten team members on event/program management, conflict resolution, and communication to successfully achieve the company’s objectives and ensure a professional and welcoming environment to students
• Used the company’s database and platform to follow up on student learning concerns through holding meetings resulting in an increase in students’ satisfaction
• Managed lower-level crisis and emergency situations as they arose, documented accordingly, and referred to as necessary

Nairobi, Kenya

• Provided professional information and orientation to students which ensured students’ integration and experience during their stay
• Conducted meetings with students to address behavioural, emotional, and interpersonal concerns
• Supported and advised camp students experiencing challenges with mental health, personal wellness,and referring them to appropriate resources to ensure the well-being of all students in the camp

Beijing, China

• Recorded course materials including the course readings, lecture slides, quizzes, and exams and student documents
• Communicated with the instructor and the coordination team, reporting any problems and/or conflicts
• Responded to student and parents’ inquiries and problems via calls and in-person

Master Of Education - Med, Second Language Learning

Master Of Translation And Interpreting, Language Interpretation And Translation

Bachelor Of Arts - Ba, English Language And Literature