• Supervised 3 full-time staff, 10 RAs (Resident Assistant) and 8 student workers every year. Particularly, independently led student worker division, including creating Job Description, recruiting, training, designing staff meeting agenda, supervising and assessment. Had 1-hour 1-1 meetings with RAs on a bi-weekly basis to discuss program ideas and recent community issues. • Led RAs and student workers to create over 50 small scale and 3 large scale learning programs for 1500 on-campus living university students from different interests and backgrounds per semester. The programs enjoyed a good variety, such as workshops, conversations, venue visits, outdoor activities, etc. Supervised the event proposal, budget, task-breakdown, poster designs, marketing, etc with excellent organisation skills and creativity. • Conducted research and delivered learning sessions to student, including by-stander trainings, diversity training, mental health workshops, career development workshops, etc., and received positive feedback. • Handled the overall operation and logistics of the Residence Hall in all aspect, and resolved and followed up various enquires from residents on a daily basis. • Worked closely with different university departments to design programs, and collaborated on various projects, such as welcome week, move-ins, procurement projects, etc. • Good communication and decision making skills, with solid experience in conflict management and mediation. Had over 30 difficult conflict resolution conversations with students and university conduct meetings. Handled crisis on campus under pressure, and was the first point of contact for 1500 on-campus students during the 3-month Shanghai Lockdown in 2022.• Excellent administrative and project management skills. On a regular basis, drafted and sent comprehensive emails to 1500 on-campus students, using google form to collect data. Analysed date, categorised students, and provided customised service accordingly.

• Served as a resource and advisor to newly admitted first year students, helped them navigate through structured and intentional university life, by emails, WeChat, and one-on-one appointments.• Organised welcome week orientation with other New Student Programs staff members. Prepared and delivered campus resources presentation and led panel discussions to around 200 new students in an effective and engaging way.• Trained and assigned work to student ambassadors. Led student ambassadors to brainstorm and plan a series of welcome week programmes, to foster community building and cultivate inter-connectedness among new students. • Discussed within the team and create a series of dialogue and workshops for first-year students to support students’ personal growth and skill learning. Conducted research, wrote detailed proposals, and prepared material for the dialogue sessions. • Produced weekly event newsletters with engaging event content and well-designed posters.

• As a staff member of the accommodation pastoral team, undertook substantial administrative duties to ensure the provision of information, advice and guidance to students. Took quick, organised and effective actions in emergencies, which demonstrated strong individual accountability and initiatives. Showed ability to work under pressure in the face of time constraints and competing priorities.• Demonstrated excellent communication and interpersonal skills to influence and advocate effectively and appropriately. Provided strong and personalised consulting service to students through emails, calls, and meetings, with follow-ups to monitor.• Presented a high level of organisational and leadership skills. As the supervisor of the in-house student committee, playing a role as project manager, led weekly committee meetings, managed the event schedule in line with key internal and external dates, supported andoversaw activities organisation, budget management and liaison with the university and external contacts.

• Responsible for digital marketing and offline/online advertising commitments. Prepare and deliver engaging and purposeful communications across a variety of mediums.• Assisted in choosing and buying products for event use. Setting up delivery schedule and follow up on a daily basis.• Tracked and analysed communications campaigns to ensure they are affective, and contributed to the examination of post-event feedback for statistic analysis of audience and the satisfaction rate of the event organisation and marketing.• Proved strong sales skills in the event ticket selling and a can-do approach in the organisation and administration of the events. Independently resolved the ticket sales stagnation and a double-booking emergency due to the venue’s technical malfunctions.• Showed creativity and excellent problem-solving skills, contributing to the development and improvement of residential association systems and procedures.

• Supported international partners visits, working closely with co-host partners across university faculties. Assisted logistics planning, preparation and distribution of agenda, relevant paperworks, and organisation of events and conferences.• Warmly welcomed international visitors, led campus and city tours with informative presentations of the university history and life, and supported events, activities, and conferences.• Curated excellent leadership skills. As the group leader, working as the first contact point throughout the events. Made detailed plans, distributed duties among group members, and ensured they fully understood the process.

• Provide welcoming, personal, professional service to all customers at all times.• Demonstrated quick learning skills. Clearly and quickly memorised university course details, visa application procedures and welcome week schedules, and provided excellent telephone service to international offer-holders.• Superior customer service skills. Confidently providing information and answering a range of questions in an informative, fast, clear, and friendly way, with excellent oral English and Mandarin communication skills.• Demonstrated an ability an ability in a fast-paced work environment.

• Demonstrated an ability to patiently listen, ask questions understand clients’ need and preferences, to deliver a bespoke consulting and teaching service. Suggested appropriate teaching strategies and made tailored short-term and long-term teaching plans, including personalised timetables and syllabus.• Presented effective communication (oral and written) skills, teaching students with varying levels of understanding and language level.• Showed well-developed relationship building and maintaining skills, with a wide range of customers with varying levels of understanding. Created a climate of trust and cooperation and won credibility by showing patience, confidence, enthusiasm and dedication in the process of tutoring.• Demonstrated commitment to punctual attendance and excellent time keeping.

• Conducted extensive research for the archive exhibition. Independently started a small-sized online archival library (containing 150 pieces of historical newspaper articles and photos archives) about green space in Manchester history. Carefully catalogued and selected 50 archives from the self-made archive library into four themes for the exhibition. Designed the layout of the archive exhibition as a part of the overall exhibition in the museum space in collaboration with exhibition team.• Carried out in-depth research of potential external partners, including local art galleries, community groups, artists, curators, and scholars. Travelled weekly to different organisations to research and negotiate loans for the project. Managed and kept track of the objects.• Demonstrated excellent networking and communication skills to work with a broad spectrum of stakeholders internally and externally.• Being able to work independently but also a strong and flexible team player. Liaised with the marketing team and exhibition team for the generation of exhibition checklists and text display, assisting in the management of the budget and finance orders.• Cultivated good project working skills with successful outcome. Over 200 audience came to see the exhibition at Manchester Museum on the opening night, with 96 percent positive feedback.

• Developed outstanding translation skills, time management skills and deep insights into society. Translated global news from English into Chinese with high quality and high efficiency, with total word count being 26 thousand. Awarded Third-rate “Translating Star of the Month” in Aug 2016.• Developed creativity and a habit of valuing details. Edited the translated news into a better-presented version according to the news content to achieve the maximum effect of information delivery and cater for different audiences’ taste.

• Fostered event organisation skills and interpersonal skills. Organised two Campus Festivals (Music Festival and Journalist Festival), making detailed plans, marketing festivals and linking different groups with Festivals. Performing administrative duties committedly during the events.• Responsible for presentation, recruiting and organising members as department vice manager. Made presentations about the department at Freshman Fair, recruited new members with orientations and organised them effectively in the events both online and offline. • Developed effective problem-solving skills and customer service skills. Acted as the first point of contact at the department, answering common enquires from department members and university students and reporting major problems to the department manager.• Developed communication skills and teamwork skills. Reported more than 40 important events of Zhejiang University and interviewed 3 outstanding students and teaching staff with good coordination with team members. The written news reports and interviews were put on university official website and university newspaper.

• Cultivated presentation skill, organisational skills and leadership. Welcomed student visitors from the University of Western Australia and the University of Manchester with a campus tour and a range of activities. • Presented excellent interpersonal skills and problem-solving skills by coordinating different interests of group members and visitors and acting in emergencies during the events.