Kawan Jiawook Email & Phone Number

Slemani, Sulaymaniyah Governorate, Iraq

IraqCom is one of the first and largest telecom mVAS & ICT providers in the MEA region, established in 2004. We believe that collaboration is key to driving innovation and growth in the mVAS industry. By partnering with mobile apps and games' publishers & developers, we combine our expertise and resources to create groundbreaking digital solutions in the MEA region. Our team is eager to explore potential partnerships and drive innovation in the digital mVAS arena.

Sulaymaniyah, As Sulaymānīyah, Iraq

In this executive role, I am developing relationships with corporate clients and leading the implementation of commercial strategies with a key focus on delivering exceptional pre- and post-sale services. In collaboration with cross-functional teams, I identify new market segments and consistently align strategies by introducing new products based on market data.Key Achievements:✪ For my contributions in business growth, I was offered to become a shareholder which I accepted.✪ Sourced reliable suppliers through rigorous analysis and selection process. Onboarded vendors by overseeing contracting and subcontracting.✪ Developed and implemented scalable and measurable radio stations’ platform per city to monitor and control radio stations/broadcasting.✪ Created commercial advertisement price schema by monitoring peak hours to maximize coverage.

Iraq

As Head of Products & Services (VAS, B2B), I led the team of product line managers, marketing managers, and sales personnel on development and selling of bespoke solutions that resulted in expending telco product portfolio. As the lead, I created and implemented omnichannel marketing strategies by directing Digital, Advertising, Communications, and Creative team. Served as the subject matter expert on data analysis, market segmentation, brand positioning, price determination, and product launches.Key Achievements:✪ Managed end-to-end product lifecycle, such as development of interactive electronic/mobile solutions; delivered integrated banking apps focusing on self-service with rich engagement and strong functionality.✪ Acquired new business by presenting telco banking solutions, B2B product auto-creation, sales & administration platform, multi-number on one SIM Card, as well as quick- and micro-loans solution. ✪ Implemented short code automation system (e-workflow) that resulted in saving time.✪ Launched new VAS services while increasing number of existing VAS from 121 to 522 services.✪ Drove significant improvement in revenue from $1M to $4.2M/month.✪ Build strong brand image by creating and executing marketing and product positioning strategies.✪ Assisted top management in quarterly and annual planning of objectives concurrently tracked performance.

Sulaimaniyah

As the Executive Manager (E-commerce and R&D) at iQ Networks, I was the lead on two of the key projects, i.e. iQ hosting and iQ bazaar and delivered the results as per the project scope within timelines. On technical grounds, I designed interfaces (web & mobile), built e-commerce ecosystems, and produced tutorial templates for clients. I also delivered support to teams in developing business cases, calculating cost of ownership, and negotiating contracts while establishing SLAs in alignment with existing service standards.Key Achievements:✪ Built a strong and certified team consisting of 1 Network Manager, 3 Developers, and 2 IT team members.✪ Streamlined operations through continuous improvement initiatives and maintain optimal efficiency.✪ Implemented commercial campaigns, sales strategies, customer care platform, end-to-end marketing procedures, business processes, and policies.

Here, I managed product lifecycle from creating manuals, to planning launches, creating PLDs, and implementing measurability and scalability to each process group. I also supported marketing, sales and CCS teams on positioning and promotion of new products and services. Built business cases for new and revamped products and services. Delivered presentations to Director of each product and meeting return on investment criteria. Key Achievements:✪ Served as the Company's resident ‘expert’ on 4G data and voice package plans developed and positioned for the regional market.✪ Consistently upgraded existing services in collaboration with Technical, MIS/IS., Customer Care, and other Company Divisions.✪ supported Product Managers with outlining required services, applications, add-on features, and testing.✪ Created and implemented product and services Policy Standards, Procedures, Processes and future plans.✪ Performed analysis of all failed results submitted by the Product Manager and recommended corrective actions.

Iraq

• Understand and digest ALL goals and objectives• Manage & Coordinate multi-projects• Generate progress reports, identify recurring issues and solve them• Create sustainable RACI Matrixes (Role vs. Responsibilities) • Project WBS, necessary Forms and templates, relevant protocols & procedures.• Task priorities, impacts and solutions.• Create and Manage Task-Force teams when necessary• Controlling tasks vs. timelines to ensure delivery within the given timeline and quality• Enhancing internal workflow through interviews, observation and business process modeling• Identifying integration points with other departments and create protocols and OLAs• Observing work efficiency within projects and streamlining operations• Pre-planned Methods of Communication, (Weekly Projects meetings and daily follow-ups)• Deliver successful implementations of the product and/or project objectives and goals• Present high quality project data and produce information dashboard for management review purposes• Consulting & Training team members for streamlining and efficiency• Communicating pros and cons to managers in an appropriate timing• Generate different project & work efficiency KPIs

Iraq

• To co-ordinate and manage the examination of requirements and definition of approved Product / Service development projects through the functional department reviews and specification inputs to the organisation. • To work closely with the Market Research function to determine the target customers’ desired product / service feature and functional design levels and/or feasibility of each service.• To support product development initiatives gaining Director Approval of each new product project through the presentation of complete product project specifications and financial return on investment criteria. • To co-ordinate, review, manage and upgrade applications to existing Services with Technical, MIS/IS., Customer Care, and other Company Divisions while taking to account impacts on customers and existing corporate practices.• To become the Company's resident ‘expert’ on WiMAX data, CDMA voice, entertainment applications, systems and services being developed and available in the market place.• Review programs with the Product Managers to outline required services, applications, adds-on features and testing.• Create and Maintain Product and services Policy Standards, Procedures, Process and future plans.• Interpret results and inform the Product Manager of all failed results and recommend the appropriate action to be taken.• cooperating with marketing, sales and CCS on positioning and promotion of new products and services.• To establish a process by which new product initiatives can be reviewed and committed by members of the management team.

Malmö, Skåne County, Sweden

Main Responsibilities:-Seek ways to apply technology to business processes-Research and provide information on technical trends-Consult with program/project management to develop appropriate technical solutions-Advise on options, risks, costs vs. benefits, impact on other business processes and system priorities

Sulaymaniyah, Iraq

Malmö, Skåne County, Sweden

Malmö, Skåne County, Sweden

B.Sc.

Program

Course

Secondary School