👓 Optometrist turned UX Researcher 🌱 Passionate about People & Sustainability🕵️♂️ Transitioned from eye care into the world of user insights two years back and I found my passion in this creative-analytical fusion.💼 Currently a UX Researcher at TNG Digital, decoding user behavior to fuel user-centric innovation in the fintech world🌱 Passionate graduate of Climatebase cohort 3 fellowship, eager to infuse my experience, design & research skills, and knowledge into tangible initiatives that help heals the planet and forge a more sustainable future. Let's connect for impact! 🚀🤝
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User Researcher PartnerBluuSingapore -
Ux ResearcherTng Digital May 2023 - PresentKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia -
Climatebase FellowClimatebase May 2023 - PresentParticipating in Cohort 3 of the Climatebase Fellowship -
User Experience DesignerPetronas Digital Sdn Bhd Jun 2022 - Apr 2023Federal Territory Of Kuala Lumpur, Malaysia -
Associate Ux ResearcherCarbon Sync May 2022 - Jan 2023Work closely with founding members to identify product market fit and determine key focuses of product development in the space of climate tech using design thinking methodology.✅Conduct in-dept competitive & market research to identify product market fit.✅ Use mixed-method UX research method including co-creation workshop, user interview, surveys to gather user insights.✅ Collect, analyse and communicate research findings to stakeholdersSkills & Methods : Behavioural Archetype · Lean UX · Co-creation workshop · User interview · User journey · Bullseye framework · JTBD -
Ux DesignerUxagents Feb 2022 - May 2022Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaDesign projects include fintech investment app, financial management app, insurance management app, and e-commerce app for affiliating marketing.✅Conducted competitive analysis and user research✅Created user persona & user stories✅Conducted remote usability testing, interview, quantitative and qualitative analysis for user-centric insights✅Developed journey maps, concept models, user flow✅Created wireframes and interactive prototypes to support user's goalsAs my recent works are covered by NDA, please get in touch with me if you'd like to see samples of my work! -
Freelance Digital MarketerFreelance Aug 2021 - May 2022Self-taught digital marketer with experience in driving organic and paid traffic, increasing conversions, and building user engagement.✅ Administered multiple digital accounts, including developing, implementing, and optimization of Facebook ads campaigns✅ Boosted lead generation while reducing cost by 50%✅ Created industry-relevant content and successfully grew social media engagement on Facebook & Instagram by an average of 200% within the first 3 months. ✅ Created reporting around paid marketing funnels, leveraged this to incrementally improve the conversion rate by 210%Digital marketing verticals specialization include :1. Go-to Strategy Planning (B2C Marketing, lead generation, online education, etc)2. Performance Marketing / Paid Media (Facebook, Instagram, & Google)3. Content Marketing (Facebook & Instagram)4. Landing Page / CRO (Swipepages)Portfolio includes clients from:📌 B2C ( Beauty & Spa, Curtain & Drapes, Optometrist/Optical Centres)📌 Education📌 Business Coaching📌 Yoga Retreat Event
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Optometrist Cum Marketing ExecutiveVision Space Optometrist Feb 2020 - Aug 2021Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaWear several "glasses" to both my roles as Optometrist and Marketing Executive which entails:✅ Interviewed and examined 10 patients daily with a full range of vision problems. Prescribed eye treatment, corrective eyeglasses, and contact lenses to align with patient diagnosis.✅ Planned, developed, and implemented the company's overall social media strategy in order to support and improve online presence and overall digital marketing efforts. ✅ Led company website development and liaise with other web specialists to ensure the website's visual imagery is in line with the company branding policy or the requirements.✅ Improved the company's social media growth by 40% and boosted sales coming from digital effort by 60%.✅ Created appropriate website content aligned with the organization’s strategy.My written contents published on Vision Space Optometrist website:
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Sales & Marketing Executive Cum Medical Product SpecialistI.Medic Plt Ltd Apr 2019 - Feb 2020Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia✅ Led crisis management team and provided quick turnaround solutions. ✅ Performed competitive analyses and adjusted sales and marketing strategies. ✅ Doubled client base and increased sales target by 50%.✅ Performed neurosurgical and spinal product demonstrations to neurosurgeons, medical officers, and other stakeholders and assist in their promotions and product releasesTools used in a day to day work activities: Microsoft Word, Microsoft Excel
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Digital Media InternPurelyb Sdn Bhd Jan 2019 - Mar 2019Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia✅ Researched industry-related engaging topics✅ Analyzed website key performance metrics using Google Analytics✅ Helped with company wellness events such as retreats, launch event✅ Assist team members with various copywriting and editing tasks✅ Produced written and recipe content for PurelyB websites
U Jia Xuan Education Details
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Ux Design -
Optometry
Frequently Asked Questions about U Jia Xuan
What company does U Jia Xuan work for?
U Jia Xuan works for Bluu
What is U Jia Xuan's role at the current company?
U Jia Xuan's current role is User Researcher Partner.
What schools did U Jia Xuan attend?
U Jia Xuan attended Careerfoundry, Segi University & Colleges.
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