Strategy Consultant
CurrentWorking with top luxury groups secure success in the Asian market, including but not limited to LVMH, Moncler, and AEFFE.1. Expertise in Clienteling and CRM Solutions for Luxury RetailDeep expertise in architecting and implementing bespoke Clienteling and CRM solutions tailored to the luxury retail sector. Achievements:- Developed and led the WeCom Clienteling projects at Moschino and Stella McCartney, resulting in significant improvements in customer engagement metrics and operational standardization across boutiques.- Strong command over key technologies used in digital clienteling and CRM, including Salesforce, WeCom, and marketing automation tools like JINGSocial. 2. Project Management and Agile ExpertiseExtensive experience in managing large-scale IT projects within the luxury retail industry using Agile methodologies. Skilled in sprint planning, cross-functional team leadership, and agile project execution to ensure timely delivery and alignment with business goals.Achievements:- Led the end-to-end implementation of Clienteling solutions at Canali, adopting Agile principles to manage project timelines and deliverables effectively.- Conducted detailed requirement analysis and sprint development planning for Moncler’s WeCom Clienteling solution, ensuring alignment with strategic objectives and stakeholder expectations.3. Adaptability and International ExperienceDemonstrated ability to adapt to diverse cultural environments and work effectively across international teams. Achievements:- Facilitated seamless communication and change management between global headquarters and local offices for Moncler, enhancing the international team’s ability to meet the brand’s high standards.- Managed cross-regional teams and coordinated with technology partners across different time zones, ensuring the successful integration of Clienteling systems according to local needs and global strategies.
