Wong Jia Ying Email & Phone Number

-Assist FMCG brands in managing their online shops on e-commerce platforms, including Shopee, Lazada, and TikTok Shop.-Serve as the primary contact for clients, overseeing day-to-day business activities such as purchasing, forecasting, and planning.-Develop and implement strategies to grow accounts and achieve business objectives on the platform.-Drive strategic planning to meet Joint Business Plan (JBP) topline targets, ensuring alignment with brand goals.-Conduct quarterly Joint Business Planning sessions to identify growth opportunities and address operational gaps.-Perform weekly forecasting and buy-in processes to ensure optimal inventory and sales performance.-Analyze performance data for e-commerce offtake, leveraging insights to optimize shop performance and drive growth.-Proficient in using platform-specific tools and analytics to monitor and enhance account performance.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Develop and maintain good relationships with key accounts' stakeholders- Identifies opportunities to uplift managed sellers' operations and performance on Shopee Mall- Analyze and interpret data to provide sales performance insights to brands- Deliver impact on category growth by ensuring seller campaign participation and marketing support- Assist in troubleshooting seller-related problems and providing effective solutions- Communicate with brands to ensure that companies' campaigns and marketing support are in line with the brand’s goals

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Created and posted social media content onthe company's FB and IG page- Attended to customers calls and inquiries- Liaised between customers and insurancecompany to process insurance claims- Screened and submitted relevant documents toinsurance company for customers' claims- Performed ad-hoc tasks- Acquired problem solving abilities to deal withunexpected circumstances

Johore, Malaysia

- Served as an enthusiastic and friendly retail staff.- Responsible for resolving customer issues- Managed customers' membership account- Analyzed and reportedsales report to senior management - Updated visualmerchandise

Bachelor'S Degree, International Business, Distinction

50% Merit Scholarship Recipient

Foundation, Physical Sciences

100% Merit Scholarship Recipient

6A+, 4A

Activities and Societies: Secretary of Photography Club | Active member of Rotaract Club